Assistant Manager-Blended-Customer Service

Oversee and manage day-to-day operations to ensure all SLA metrics are met Implement company policies in all areas of the operations establish goals for each team and monitor each team’s performance and compared against Key Performance Indicators. Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability. Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures. Recognize performers and recommend development plan for qualified performers. Ability to manage a US client independently Evolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL