Assistant Manager, IT ISM

ResponsibilitiesSupport product roadmap at country level and ensure all team members are trained on product knowledge for solution design. Apply IT Project Management knowledge, skills, tools and techniques to IT Project activities ensuring projects are delivered within scope, budget and timeliness.Build and maintain customer relationships that are focused on identifying, understanding and meeting their needs.Cultivate and maintain productive partnerships with business stakeholders.Work closely with Product Management and Project Delivery teams to develop IT solutions that fulfill business requirements.Manage vendor relations to ensure service delivery contracts are fulfilled.Requirements:Bachelor's Degree in IT.Minimum 5 years experience in managing IT infrastructure and operations.Experience in Third Party Logistics (3PL) coupled with Knowledge in supply chain, logistics, and distribution concepts are an added advantage.Solid knowledge / experience in ITIL processes, Change Management and Project Management. Knowledge of vendor management, contract establishment / management. Up to date with ever changing trends as well as environment in IT. Ability to lead and manage team effectively in complex matrix organizations Result-oriented, goal-driven and committed towards operation and service excellence. Strong problem-solving, critical thinking, communication and stakeholder management.