Assistant Manager/Manager - Technology Consulting - Workplace End User Compute Services - Cairo

Whole industries have been disrupted and transformed in recent years by technology. As a technology consulting professional specializing in Workplace End User Compute Services, you’ll help businesses realize the value they can gain from their end-user services — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how effective end-user services contribute to performance improvement and how technology can enhance user experience.As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.The OpportunityAs a Workplace End User Compute Services professional, you will be part of a larger End User Services engagement team serving one client at a time. You will oversee the lifecycle governance of end-user services, including device, patch, and image management. Your role will involve providing governance for endpoint security, compliance posture, and control assurance activities, ensuring that service levels and customer satisfaction metrics are consistently met.Your Key ResponsibilitiesEnd User Compute Responsibilities:Oversee the lifecycle governance of end-user services, including device, patch, and image management.Provide governance for endpoint security, compliance posture, and control assurance activities.Monitor EUC service levels, performance indicators, and customer satisfaction metrics.Govern change and release management processes; maintain user knowledge bases and service documentation.Support continuity planning, workforce enablement, and ongoing service improvement.To qualify for the role, you must have:A bachelor’s or master’s degree in a relevant field.Approximately 7+ years of related work experience in end-user services and device management.Strong understanding of patch management, change and release management processes.Proven experience in monitoring service levels and performance indicators.Excellent communication skills, with the ability to articulate complex concepts to diverse audiences.A proactive approach to problem-solving and a strong desire to learn new technologies.What We Look ForHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.What We OfferWe offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The Exceptional EY Experience. It’s Yours To Build.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.