Assistant Resident Manager Team (2-person role)

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/Position Description: The Assistant Resident Manager Team is required to live on-site and work full-time, this includes every other weekend and on-call duties. The primary focus of this role is to maintain a high standard of care for the property. Responsibilities include, but are not limited to, exceptional customer service, general cleaning, and minor maintenance repairs.Responsibilities:Customer Service Greet and interact with residents in a friendly and professional manner Promote a welcoming atmosphereDemonstrate excellent customer service and a "can-do" attitude Attend to resident concerns and service requests within 24 hoursFollow up with residents to ensure a high level of customer satisfaction Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operationsOrganize, promote and execute resident events (i.e. holiday parties & summer barbeques)General Cleaning Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops Knowledge and safe handling of cleaning chemicalsPerform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in readyDust fire hose cabinets, bells and elevator tracks to minimize excess debris Monitor and clean of garbage chutes, garbage and recycling roomsCollection of garbage and recycling bins in coordination with the city waste scheduleKnowledge and understanding of the safe handling of cleaning materials (WHMIS)Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkwaysProperty MaintenanceAssist residents how to complete maintenance requests through the proper channelsDaily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further actionAssist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenanceAssist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as requiredFire Safety Knowledge of fire and life safety response systems (fire alarms and detection systems)Assist in emergency proceduresQualificationsPrevious or similar property management experience an assetStrong customer service skillsGood written and verbal communication skills Basic computer and keyboarding skills Ability to perform general cleaning duties, and minor maintenance repairs Must be able to lift up to 50 lbs.Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)#RSTo be considered for this position please send your resume to pmcareers@realstar.ca.We thank all those who apply, but only those selected for an interview will be contacted.Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.