Assistant Service Manager

Key Responsibilities:Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.Attend to the complaints of customers; direct relevant employees to resolve complaints. Also maintain checks & balances of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues and trainings) are sent to the Branch Manager.To ensure employees are well aware of health and safety precautions.To control warranty, costs, expenses, revenue generation and monitor & analyse the quality improvement services. Monitor daily collections, reconciliation, and deposits in the bank and report daily to the Branch Manager.To ensure the branch runs smoothly and policies & regulations made by upper management are properly implemented & practised.To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.To perform any job or task assigned by the Branch Manager.Education:Undergraduate Engineer - having 1-2 years of experience in the relevant fieldSkills:Strong interpersonal skillsComplaint handling tacticsTechnical knowledge of the productsEducation in industrial, mechanical, or electric engineeringFunctional experience