Assistant Store Manager

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.Please join us to discover your own.Roles & Responsibilities:5 main missions:Staff ManagementInventory Management/MerchandisingSales Management/Business DevelopmentOperations/HousekeepingCommunication & ReportingOperate the store through superior customer service, sales management, professional selling and effective staff management.Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.Staff ManagementHire, evaluate, train, position and discipline the staff in a manner consistent with RIMOWA policies to reflect business strategy and meet sales goals.Inform and motivate staff to achieve sales goals.Encourage and support the individual development of staff and communicate to Head of Retail staff suggestions and needs; encourage exchange of ideas.Promote teamwork and maintain harmonious staff relations.Develop a standard training programme for all new employees and implement a yearly training programme for all existing employees.Determine the needs for coverage and define scheduling.Inventory Management/MerchandisingEnsure proper inventory mix matching to market needs.Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.Present merchandise in a manner consistent with RIMOWA standards, in order to maximize sales and merchandise turn.Instruct and supervise staff in the correct execution of all operating procedures, including merchandise receipt, pricing, counts and sales.Manage process of repairs, alterations and other product servicesSales Management/Business developmentMeets objectives agreed with Management for sales and sales performance.Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.Meet customer expectations of services and products, thereby ensuring high customer satisfaction at all times.Establish and implement action plans in cooperation with the Head of Retail, to develop sales for each product category and clientele.Be aware of local trading environment and its impact on our sales, including competitors’ trading activities.Provide feedback to management on possible product developments and improvements.Operations/HousekeepingImplement and follow presentation guidelines, including grooming, to project RIMOWA image;Maintain the highest standard of housekeeping both on and off the sales floor at all times.Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Head of Retail.Take necessary actions to effectively control costs and ensure smooth and efficient operation in store.Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.Implement and support all security measures.Communication and ReportingMaintain an effective communication between the Store and the office, other store network and warehouse,Provide all due reporting in a timely mannerInform Head of Retail of decisions and procedures relating to business issues made at the store level.Obtain approval prior to implementation of new programmes or procedures.Provide clear and informative business review.Location: ChadstoneData collected will be treated in strict confidence and used for recruitment purpose only.Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.