Assistant Store Manager

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.*Please Note: The official title for this role will be Assistant Studio Manager*Location: Los Angeles, CA | Reports to: Studio Manager | Full TimeHourly Rate: $28.50/hourThe Assistant Studio Manager is a key leadership role focused on supporting the day-to-day operations of the Studio and ensuring a consistently exceptional experience for Studs's customers. This role serves as the primary partner to the Studio Manager and is expected to step in fully when they are off, maintaining consistency in leadership, execution, and culture.As part of the Studio leadership team, you'll help drive revenue, coach team members, and uphold the standards that define our customer experience. You'll also play an important role in shaping team culture — modeling professionalism, accountability, and our core values. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is ready to lead by example while growing alongside a high-performing team.Key Responsibilities:Operational Excellence & RevenueLeads day-to-day Studio operations in the Studio Manager's absence, ensuring smooth execution across all functionsManages inventory, supply ordering, and operational task completion with consistency and attention to detailTracks daily business performance and supports execution of sales strategies to drive revenue and hit targetsPartners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on trackUpholds compliance standards, including safety protocols and piercing regulations, and escalates issues as neededCustomer ExperienceMaintains a consistent presence on the floor to guide the team and ensure an exceptional customer experienceActively supports resolution of customer concerns and models service recovery when neededIdentifies experience trends and advocates for improvements that elevate the Studio environmentLeadership & Team DevelopmentActs as a day-to-day leader for the team, setting a high standard for professionalism and accountabilityProvides real-time coaching and clear, actionable feedback to support individual performanceContributes to team development in collaboration with the Studio ManagerReinforces Studs's values and fosters a culture of inclusion, collaboration, and continuous improvementRequirements:1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellenceMust maintain open availability and be able to work 30-40 hours and 5 days per week, working weekends and holidaysComfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbsComfortable handling chemicals and following all relevant health and safety protocolsBrings strong judgment, a proactive mindset, and a bias toward ownership and follow-throughThrives in a feedback-rich environment and contributes to a collaborative, high-performing team cultureBenefits & PerksComprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)Voluntary Life InsuranceHealth and Commuter Tax-Advantaged Accounts401(k) Retirement Savings PlanPaid Time Off and Paid Safe & Sick Leave AccrualsPaid Parental LeavePaid Sabbatical After 4 Years of ServiceExclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Click here for the Studs Privacy Notice for California Applicants.