Associate - ICT (Service Desk)

Necessary arrangements can be made at interview stage to accommodate the needs of candidates with disabilities. If you are having difficulty uploading your CV online or in fully accessing any information on this site please email Job Title: Associate – ICT (Service Desk) Division/Function: NTMA ICT Unit Reports to: Contract Type: 23 Month FTC Closing Date for Applications 29th October 2025 **** Summary of the Business: The National Treasury Management Agency (NTMA) provides asset and liability management services to the Irish Government. It has evolved from a single function agency managing the National Debt to a manager of a complex portfolio of public assets and liabilities.Businesses managed by the NTMA include borrowing for the Exchequer and the management of the National Debt, the State Claims Agency, the New Economy and Recovery Authority, the Ireland Strategic Investment Fund, the National Development Finance Agency and the NTMA Future Ireland Funds business unit with responsibility for the management of the Future Ireland Fund and Infrastructure, Climate and Nature Fund. In addition, the NTMA assigns staff and provides services to the National Asset Management Agency, the Strategic Banking Corporation of Ireland and Home Building Finance Ireland (together the “Affiliate Agencies”). Role Summary: This is an exciting opportunity for a talented and motivated Graduate to join the NTMA ICT Unit on a 23-month Associate Programme commencing in September 2026. The programme is open to graduates with a degree in Business, IT, Commerce or related discipline. The successful candidate will be working in the ICT team, within the Finance, Technology and Operations (FTO) Unit for the full duration of the programme. Principal Accountabilities: Reporting to the ICT Service Desk Manager, the successful candidate will be an ambitious individual/recent graduate, who will work within a dynamic team in the ICT team of the NTMA.Working closely with all members of the team, primary responsibilities as ICT Associate will involve providing support in relation to general ICT Service Desk matters including: User Support & Issue Resolution Logging and categorizing incidents via ticketing systems (Jira Service Management). Diagnosing and resolving technical issues related to hardware, software, networks, and applications. Providing remote support using tools like MS Teams, quick assist or VMWare. Escalating complex issues to second or third-line support teams System Access & Configuration User account management using Active Directory, Entra ID and Azure (e.g., password resets, account unlocks). Setting up new devices (PCs, laptops, mobile phones). Installing and configuring software and updates. Managing permissions in systems like Active Directory or Microsoft 365. Documentation & Knowledge Sharing Creating and updating knowledge base articles for recurring issues. Documenting troubleshooting steps and resolutions. Sharing best practices with users and team members. Customer Service & Communication Communicating clearly and empathetically with users. Following up on open tickets to ensure resolution. Providing guidance and training on basic IT practices. At the end of the programme the successful Associate will have developed a solid knowledge base of the NTMA ICT unit and the wider NTMA. Learning and Development: Associates typically also complete additional training and professional examinations, and will be offered the full range of NTMA supports in this regard combined with a detailed associate training programme and associate network across the NTMA in addition to on the job training. Our Associate Programme offers excellent benefits including: Competitive salary and 23 days annual leave Career average defined benefit pension scheme Education support and paid study leave Reimbursement of annual professional membership fees Excellent learning and development opportunities that allow for full career development within the organisation Extensive workplace wellbeing programme State of the art facilities with sustainably designed modern workspaces Advanced technology enabling flexible and hybrid work options A diverse range of initiatives: LGBT+, Gender Matters, Disability Advocay, Sports & Social, Volunteering and lots more. Do you have what it takes? Are you ambitious, commercially minded and diligent? Do you have what it takes to excel in a challenging, fast-paced team environment? Do you have the flexibility to adapt to different environments and responsibilities? Successful candidates will have a minimum of a 2.1 honors degree or a minimum of a 2.1 Masters, ideally in a related discipline.Applicants must have the correct legal status to work in Ireland (Irish Citizen, EEA Citizen, Stamp 4, Stamp 1G Visa).The NTMA are strong believers in the value a diverse work force brings to our business endeavours. We are able to accommodate candidates with a disability at every stage of our process. Should you need any additional support, please don’t hesitate to contact our Disability Liaison Officer - Laura Finnegan Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012.Please note: In applying for this position, you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application for an abatement waiver in respect of appointments to this position.Applicants will be required to complete a pre-employment declaration to confirm whether they have previously availed of a Public sector pension scheme.The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society. The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society.