Associate - IT Service Management Analyst - Technology Service Operations

Location:CN-Shenzhen-HyQShift:Scheduled Weekly Hours:40Worker Type:PermanentJob Summary:Job Duties:HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage.Candidate should have a customer service mind-set to drive process improvement, push for operational efficiency and value.Job Responsibilities:Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrenceEnsure proper implementation and control of production changes according to policies, standards and proceduresCarry out daily operation on IT Service Management, Production Account activities, Identity Governance and AdministrationMaintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) toolCarry out work on-site in some weekends to support IT teams on production change related activitiesGovern the IT asset inventoryAutomate and streamline daily BAU activities to improve operational efficiencyTake part in the IT service management implementation from the process’ aspect. Occasional travel to Mainland China/ Hong Kong offices may be required to support cross-location IT operations and service management activitiesJob Requirements:Strong knowledge of IT service management with three or more years’ experience in incident and problem management, change management, identity and access management, and asset inventory managementDegree in Computer Science, Information System or IT related disciplinesExperience in financial services industry or other highly regulated organisations is preferred while not essentialExperience with leading ITSM / IGA solutions (e.g. SailPoint, ServiceNow, CyberArk, etc.)ITIL certified, with knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management is an advantageStrong ability to carry out assigned tasks independently with minimal supervisionStrong analytical, problem solving, interpersonal and presentation skill. Good communication and interpersonal skillsTeam playerProficient in documentation and technical writingGood command of written and spoken English and Chinese. Proficiency in Mandarin is an advantageCompany Introduction:ITD SZ港交所科技（深圳）有限公司，是2016年12月28日于深圳市前海自贸区成立的外商独资企业。作为港交所的技术子公司，港交所科技（深圳）有限公司主要是为集团及其附属公司提供计算机软件、计算机硬件、信息系统、云存储、云计算、物联网和计算机网络的开发、技术服务、技术咨询、技术转让；经济信息咨询、企业管理咨询、商务信息咨询、商业信息咨询、信息系统设计、集成、运行维护；数据库管理、大数据分析；以承接服务外包方式提供系统应用管理和维护、信息技术支持管理、数据处理等信息技术和业务流程外包服务。