Associate Account Manager

The Account Management Associate role is a new and developing function at Navan within the wider Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.As an Account Management Associate, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.This role will report directly to the Account Management leader of your assigned segment and be based out of our New York office. Navan's mission is to power in-person connections, and we bring that to life at our Paris office, where our Account Managers collaborate on-site 4 days a week to drive growth and build our culture.What You’ll DoEffectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communicationsDevelop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionalityMonitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc. Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomesHandle customer escalations and work across teams to resolve issuesAct as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retentionRun playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIsDocument processes to support the team efficiently and at scaleWhat We’re Looking ForBachelor’s degree1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS companyFluency in both in English and French is preferred but not mandatoryPassion for customer experience and technology with the ability to deeply understand a productSuperior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executivesDetail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solveData-driven approach to continuously drive additional efficiencyHighly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.Fluency in French is preferred but not mandatoryThe posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range: $34 USD - $43 USD