Associate Administrator

REQ20167969 Associate Administrator - Quality Assurance - Clinical Ops - Full Time 8 Hour Days - (Exempt) (Non-Union) Keck Medicine of USC is seeking an Associate Administrator. The Associate Administrator of Quality Informatics and Analytics (AAQIA) position serves as a highly visible champion of quality data analytics for Keck Medical Center of USC. This position is responsible for healthcare quality data standardization efforts for Keck Medicine of USC, with the goal of achieving world class healthcare quality databases that set the standard in healthcare delivery and innovation.About the RoleThe AAQIA provides administrative and operational oversight, development and implementation of organization-wide strategies for Quality Reporting in support of Strategic Planning, Quality Improvement, Performance Improvement and pursuit of High Reliability for the organization. This position will partner with leaders to develop overall strategic direction in the collection, validation, analysis and reporting of data to support the reduction of clinical error, improvement in quality of patient care and safety achieve high reliability in systems approach.ResponsibilitiesBecome fully integrated into and be seen as a trusted and contributing member of Keck’s leadership team by building credibility with leadership through expertise and a collaborative style.Improve the rankings in all publically reported quality metrics.Conduct an assessment of the Quality Department data systems and processes and make recommendations for improvements.Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work.Primary leadership and direction for creating the infrastructure and resources to support the organization’s quality and safety analytics and informatics strategy and programs.In conjunction with other medical center executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.Develops and implements service standards to meet patient and other customer definitions of excellence.Ensures continuous compliance with county, state and federal licensing and accrediting body requirements.Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices.Enhances and accelerates Keck’s goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients.Supports and accelerates Keck’s Journey toward High Reliability.Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives.Reviews and evaluates services of Keck Medicine of USC that are affected by medical safety/regulatory issues, identified problems, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained.Proactively educates Keck Medicine of USC leadership and medical staff regarding data analytics/outcomes, regulatory issues, new statutes/guidelines and medical safety/PI activities.Works directly with all Keck’s quality leadership to collaboratively develop clinical and operational quality standards across the system.Integrate and implements approved systems, procedures and policies related to these standards.Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data.Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability.Strengthens the data and information capabilities of the organization and championing a data-driven environment.Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.Identifies and implements unique and varied initiatives aimed at improving patient care quality.Collaborates with other executives and engages with leaders and clinicians throughout the organization and helping develop a culture of continuous improvement and excellence.QualificationsMaster's degree in Biostatistics, computer science, information systems, business administration, medicine, informatics discipline or a related field.Five years of practical experience in managing clinical data preparation in a health care environment; data abstraction, validation and display and report generation.At least 2 years of progressive experience in a management of supervisorial capacity.Demonstrated ability to prioritize and manage multiple complex projects simultaneously and maintain flexibility to adapt to a changing environment.Demonstrated planning and organizational skills; good problem-solving and development of creative solutions; ability to manage time efficiently and meet deadlines.Experience working in a team-oriented, collaborative environment; ability to establish effective interpersonal relationships.Proficient PC skills. Expert knowledge of databases, spreadsheets, word processing and statistical software programs.Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.Expertise in managing and analyzing data. Strong analytical thinking and problem solving skills.Expertise in statistics, algorithms, graph-based software.Biostatistics skills-specific experience with statistical methods for data collection and analysis.Knowledge of healthcare quality principles and regulatory compliance principles.In-depth knowledge of the principles and practices of quality improvement such as PDCA, DMAIC, FMEA, lean six sigma and lean theories.In-depth knowledge of audit, control and monitoring processes, and the ability to effectively implement and maintain them.Knowledge of and familiarity with regulatory and accreditation organizations such as the CDPH, CMS and the TJC.Knowledge of requirements for external quality and safety organizations, regulatory agencies and accreditation standards.Strong knowledge of and ability to identify, implement, monitor and analyze relevant metrics models, and implement effective interventions based on results.Demonstrated knowledge of developing/planning information systems to support quality and performance improvement /disease management infrastructure.Understanding of health information technology, health information exchange, including data networks, database management and operating systems and interfaces.Demonstrated experience in program development, training/education, project management.Demonstrated high level of strategic and analytical ability necessary to formulate short-long range plans and evaluate data required.Highly developed critical thinking, problem solving, and organizational skills.Facilitation, problem solving, negotiation and conflict resolution skills.Ability to foster teamwork across the health system, mentor staff and other leaders in the areas of Quality/Six Sigma/Process Improvement.Project management skills including the ability toThe annual base salary range for this position is $174,720.00 - $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.