Associate Director, IT Service Delivery

SummaryLocation: Barcelona, SpainThe Associate Director, IT Service Delivery position within Global Clinical Operations IT is a unique role at Novartis that intends to attract the best early career talent to tackle human disease. As a leading pharmaceutical company, Novartis is committed to meet the rising global demand in Life Sciences.This role is part of a clinical program focused on managing the clinical technology platform at Novartis. IT Service Delivery within Global Clinical Operations IT will collaborate as part of a cross-functional Veeva team, leveraging cutting-edge technology to streamline and support Clinical Trial management. This role contributes to reimagining medicine and improving lives globally.Make a meaningful impact by leveraging your expertise in Clinical Operations to transform lives! Work with an industry-leading clinical platform to manage end-to-end trial processes efficiently. This opportunity will not only allow you to expand your professional network but also empower you to drive efficiency and excellence in the ever-evolving field of Clinical Operations. Make a difference—be part of something extraordinary!About The RoleKey Responsibilities:Execute technology delivery strategy for business systems, platforms and processes for a particular Business domain / FunctionHas end-to-end accountability for technology product delivery across business areas. Partners with business product owner to set technology roadmap, with a vision ensuring that technology products generate business value for the defined customerPartner with Business Product Directors for demand analysis solution proposal/evaluation and funding estimates for operations/ projectsPartner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areasEnsure services solutions platforms products are fit for purpose and achieve the desired business value and impactRun efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service areaEstablish governance structure for projects, operations, etc. with right stakeholder representation, including: underpinning IT services in the delivery & support of the IT application and adherence to Security, Compliance policies & proceduresTrack, report and deliver against agreed success factors and measurements for various stakeholders for function / service areas whilst ensuring overall user experience is taken into account when designing deploying new solutions~ services and steady state operationsContribute to transformation initiatives using the latest technology stack and follow industry trends and emerging practices to drive agility, speed, efficiency and effectiveness. Manage application lifecycle management, application data consistency, portfolio optimization and continual improvementsExecute problem management and drive identification of root causes as well as sufficient prevention of recurrencesEssential RequirementsUniversity Degree and/or relevant experience and professional qualificationsGood understanding track record delivering technology products including experience working in Veeva VaultWorking experience & knowledge of Clinical business process within Pharma industry (eTMF, SSU, CTMS)IT Technical Strategy and Planning, Emerging Technology Monitoring, Vendor Management, understanding of Agile methodologiesProven ability to work in a cross-functional team within a matrix environment building relationships, and driving engagementPrevious experience and strong mindset in continuous improvement and change management Excellent interpersonal and communication skills. Needs to be able to work independently and reliablyProficiency in English (written and oral)Nice To HaveWorking experience & knowledge of other Clinical business process areas, e.g. Site connect, Payments & Study trainingExperience in adoption and development of Agile methodologiesCommitment To Diversity & InclusionWe are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkBenefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewardsWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkBenefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards