Associate Director Sales - CCaaS & UCaaS

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide.Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies.Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month.Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global).Great Place to Work: Certified as a Great Place to Work in America, Canada, Greater China, India, UK, Hong Kong & Singapore.Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of terrestrial fiber.Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually.Official F1 Connectivity Provider: Powering millions of users on Formula1.com and delivering cutting-edge connectivity for the F1 experience.Join our dynamic team and help drive growth in key enterprise accounts. You'll be instrumental in strengthening client relationships and engaging with the latest emerging market technologies.About the Role:In this role, you will be responsible for deepening customer relationships within the Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) domain. Your primary objective is to identify and develop new growth opportunities by becoming a trusted advisor who understands and helps solve our clients' most critical business challenges. This is a tactical position that directly contributes to our operating plans and has a significant impact on our mid-term business results. Role and Responsibilities:Develop and execute the growth and go-to-market (GTM) strategy for the assigned product portfolio in your region. You will identify high-potential customers and build long-term alliances to drive revenue growth. Analyze client requirements to determine the best solution and create compelling business propositions.Lead technical discussions with clients alongside the technical architect team.Provide strategic insights to internal stakeholders (Solutions, SME, and Product teams) to enhance proposals.Drive pipeline growth and deliver on revenue targets through proactive business development.Lead client negotiations, manage deal progression, and ensure a seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, and Commercial).Identify internal bottlenecks within the product and solutions teams. You will facilitate regular bid calls between the Sales, Legal, Commercial, Solutions, and Product teams to accelerate key opportunities and drive faster closures.Qualification and Experience:10-15 years of experience selling Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) solutions to enterprise clients.Proven background in account management within the telecom, hardware, software, applications, or cloud services sectors.Ability to combine strong business acumen with deep technology knowledge to align customer challenges with effective solutions.A solid understanding of enterprise networking trends and the competitive landscape of our industry.Excellent communication and collaboration skills, including relationship building, negotiation, and presentations.Why Join Us:Impact at Scale: Be part of a growing organization where your leadership will directly influence the development of our regional sales strategies and organization development.Regional Exposure: Work in a dynamic, fast-paced environment covering multiple countries, giving you broad exposure and professional growth opportunities.Collaborative Culture: Join a supportive, diverse, and inclusive workplace where collaboration and innovation are encouraged.Career Development: We are committed to your learning and growth, offering opportunities to lead high-impact projects and initiatives.Perks and benefits:We offer a competitive salary and a comprehensive benefits package that includes:Family healthcareUncapped IncentivesFlexible benefits programMobile allowance & Business Travel ReimbursementPaid time off (including annual leave, medical leave, and other forms of leave)We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.