Associate Manager - (Strategy and Business Operations)

About the Team Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.SBO's Core Mandate: ● Act as the voice of the customer within Navi and represent Navi to its customers.● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).Key Operating Verticals: ● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.● Customer Experience: Understanding users pain points and work with product and tech tobetter our offerings.● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront● Operations: Non customer facing operations focussed on making customer experience better while managing operations riskCentral Functions: ● Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.● Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stageAbout the Role At SBO, we are looking for bright people who are at the very cusp of their professional journeyand have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.If you are someone who has exceeded expectations in MOST of the things you have taken up inyour life (be it academics, or work, or any hobbies), it’s a place made for you.What We Expect From You ● Define and refine program objectives, strategies, and execution plans● Lead end-to-end program management, ensuring timely delivery and issue resolution● Collaborate with cross-functional teams (product, tech, analytics) to co-create solutions and drive business outcomes● Design and execute experiments to test new ideas and identify the most effective approaches● Develop workflows, dashboards, and metrics to track performance and effectiveness● Ensure project quality through adherence to best practices and continuous improvement● Identify risks early and implement mitigation strategies● Be part of a strategic initiative with the potential to transform the industryMust Haves ● Strong business-first mindset with a problem-solving approach● Highly analytical and data-driven in decision-making● Excellent verbal and written communication skills● Strong interpersonal skills with a collaborative working style● Self-starter with the ability to thrive in a fast-paced, dynamic environment● Proactive and innovative; comfortable exploring unconventional solutions● Tech-savvy and open to working in a technology-driven setup● Willingness to be hands-on and dive deep into problem-solvingAbout NaviWe are on a mission to make finance simple, accessible and affordable for a billionIndians. Guided by a strong customer-first approach, we are building tech-first solutionsthat work at scale. Our offerings include a range of financial products and servicesacross Loans, Insurance, Mutual Funds, Digital Gold and UPI.Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’sfastest-growing financial services organisations. But we’re just getting started!Our CultureAt Navi, we’re a place where ambition meets opportunity and ideas turn into impactquickly. We empower people with high ownership from the start, encouraging them tosolve meaningful problems and build with excellence. Teams here work in anenvironment that values speed, collaboration and craftsmanship, while celebratinglearning, growth and shared wins along the way. Whether you’re shaping the future offintech products or driving innovation behind the scenes, life at Navi means being partof a high-energy, talent-driven workplace where your contributions truly make adifference.We’re guided by our own operating system - The Navi OS - a set of principles thatshape how we work and win together. You can explore them at navi.com/our-valuesto see what drives us every day.If this feels like you, Navi is the place to grow, thrive and make a real impact.