Associate Manager (Data Operation / Client Operation)

Job DescriptionPurpose of the job:Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.Accountabilities:Ensure regular execution of the BAU deliverables maintenance and delivery to clientsCommunicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritizationCoordinate with BAU on post-production and pre-delivery checks for clientsAct upon the incident management process according to the formalized process and RACIResponsible for quality assurance & resolution of operational escalations – working with Customer Support (which is Accountable / SPOC for client) & Data OperationsAttend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client – in alignment with Customer SupportAttend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparationAccountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etcDrive design of operational solutions with the internal and external clients incl. identifying client’s needs and translating them into technical specifications in consideration of technical capabilities and limitationsIncl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQPrepare and communicate impact analysis on syndicated data at country or category levelCapture and share lessons learned related to solved issuesIdentify gaps and areas for improvement in the processContribute to resolving elements of regional & global clients’ queries via collaboration with other countriesAccountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studiesProduct CodingData Quality Issues excl. Coverage & Unusual TrendsSupport in resolution of other operational client queries, with communication back to Customer Support team for:Data and Methodology QuestionsUnusual Trends & Coverage (part of Data Quality Issues)Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow – being the only gate way for Commercial teams to Data Ops departmentsResponsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible forOperational client requests and issues resolution include among others also DDMUse available operational tools to perform all necessary verifications and investigations:Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamicsQualifications3 years+ working experience in client facing roles to be able to understand client requirements and execute relevant actions towards clientsCombination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specificationsStrong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specificationGood understanding of the local FMCG industryGood relationship management skills to effectively liaise with commercial, clients and various operational teamsWell-developed analytical skills and very good attention to detailsProactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitudeIndependent in executing tasks, driving progress and working out solutionsAbility to work effectively in a team to achieve goals togetherProblem solving skillsTime management skillsStrong communication, both verbal and written, easiness in presenting complex operational topics in a simple wayGood Excel knowledge is a mustAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion