Executive, Seller Support

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Executive, Seller Support who can help us move even faster.noon’s mission: Every door, every day.Role OverviewThe Seller Support Executive will be responsible for providing day-to-day operational support to China-based sellers on the marketplace. The role focuses on resolving seller queries, guiding partners on platform processes, and ensuring a smooth seller experience across the seller lifecycle.This position requires strong Mandarin proficiency to engage with local sellers and basic English skills to collaborate with internal regional and global teams.Key ResponsibilitiesSeller Support & Case ManagementServe as the first point of contact for sellers based in China through CRM, email, and other support channels.Handle a wide range of seller queries including onboarding, product listings, order management, payments, returns, logistics, and account-related issuesEnsure accurate case logging, documentation, and follow-ups in support systemsResolve seller issues within defined SLAs while maintaining high quality and empathyProcess & Policy GuidanceEducate sellers on marketplace policies, workflows, and best practicesAssist sellers in navigating platform tools and dashboardsIdentify incorrect seller actions or gaps in understanding and provide corrective guidanceCross-functional CoordinationWork closely with internal teams such as Logistics, Finance, Risk, Tech, and Category Management to resolve seller issuesFollow established escalation processes for complex or high-impact casesTrack dependencies and ensure timely closure of open issuesOperational ExcellenceAdhere strictly to SOPs, quality guidelines, and compliance requirementsSupport sellers during peak business periods, sales events, and high-volume cyclesIdentify recurring issues and share feedback with senior team membersRequired QualificationsBachelor’s degree (mandatory)Minimum 2 years of experience in Seller Support, Customer Support, or E-commerce operationsPrior experience in e-commerce or marketplace platforms is mandatoryFluency in Mandarin (spoken and written)Basic English proficiency (reading and writing)Strong problem-solving, communication, and coordination skillsPreferred Skills & CompetenciesExperience using CRM or ticketing toolsUnderstanding of end-to-end e-commerce workflows (orders, payments, returns, inventory)Ability to manage multiple cases simultaneouslyDetail-oriented, process-driven, and customer-focused mindsetWho will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.