Associate Operations Manager

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.Our CultureAt CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:Mission-Driven: We focus on creating economic and social impactPeople-Centric: We care deeply about our team's growth, well-being, and sense of belongingInnovative: We embrace change and find better ways to do things togetherGlobally Connected: We foster collaboration between diverse cultures and perspectivesIf you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!Role SummaryAs an Associate Operations Manager, you will play a key role in driving operational excellence and ensuring alignment between global operations and business objectives. You will work closely with cross-functional teams, business leaders, and external partners to optimize processes, manage resources, and deliver efficient, compliant, and high-quality operations. This is an exciting opportunity to lead impactful initiatives, mentor emerging leaders, and contribute to a mission-driven organization focused on continuous improvement and sustainable growth.Responsibilities:Operational LeadershipManage and oversee Global Operations within defined domains in Nepal, ensuring alignment with business objectivesDrive cross-functional operational excellence and continuous improvement initiativesMentor and support junior team members and operational leads to build execution capability across teamsChampion the achievement of key Operations OKRs, driving ownership and accountability across the teamBusiness PartnershipServe as a trusted advisor to the Country Manager and leadership team, providing insights and guidance on operational risks, opportunities, and strategic alignmentBuild strong cross-functional relationships to influence decision-making and support enterprise goalsTravel ManagementManage the organization's global travel strategy, ensuring compliance with company policies, cost optimization, and sustainability goalsOversee vendor performance, contract management, and travel-related risk mitigationFacilities ManagementLead Nepal facility operations, policies, and vendor partnerships to ensure efficient, compliant, and sustainable work environmentsOversee day-to-day facility operations, maintenance, space management, and asset controlDevelop and implement facility management plans, preventive maintenance schedules, and sustainability initiativesEnsure compliance with health, safety, environmental, and statutory requirements; lead audits, inspections, and corrective actionsNegotiate and manage vendor contracts for facilities and related services to ensure value, quality, and cost efficiencyReview procurement processes and maintain effective vendor relationships to ensure service reliabilityLead facilities projects such as renovations, relocations, and upgrades with minimal business disruptionGuide and mentor the facilities team; champion operational KPIs and accountability within the departmentAct as the POC for compliance, audits, and operational reviews, ensuring accurate reporting and closure of gapsLiaise with landlords, vendors, and internal stakeholders to maintain smooth, reliable facility operationsSupport business continuity planning and risk management related to infrastructure and workplace safetyDesign and oversee a global F&B strategy that enhances employee well-being and strengthens company cultureEvents ManagementLead planning and execution of global and executive events, ensuring alignment with company culture and prioritiesDefine and monitor KPIs to measure event impact and return on investmentBudget & Cost ManagementManage operational budgets, including forecasting, financial reporting, and long-term resource planningIdentify cost-saving opportunities while maintaining service quality and complianceCulture & ComplianceAct as a role model for the organization's Culture Code, embedding values and behaviors into operational decision-makingEnsure compliance with InfoSec, legal, and internal control requirements across operational functionsTeam & Performance ManagementLead teams through periods of change, building resilience and accountabilityDevelop succession plans, performance goals, and continuous development initiatives to foster a high-performance cultureRequirementsStrong technical knowledge of facilities management, repair, and maintenanceProficiency in security systems, access control, and safety complianceSolid understanding of health, safety, and environmental regulationsSkilled in vendor negotiation, contract management, and performance monitoringAbility to plan and optimize space utilization and workplace layoutsCompetence in energy management, sustainability, and cost efficiencyStrong communication, coordination, and stakeholder management skillsEffective problem-solving and decision-making using data-driven insightsDemonstrated teamwork, accountability, and adaptability in a fast-paced environmentLeadership capability to guide, support, and influence team performanceHigh integrity, attention to detail, and commitment to operational excellenceAbility to manage emergencies calmly and ensure business continuityBenefitsGreat Mission and CultureMeaningful WorkMarket competitive salaryQuarterly variable compensationRemote and Home workingComprehensive medical cover Group life insurancePersonal development and growth opportunitiesOffice snacks and lunchPeriodic team building and social eventsAt CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey!Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can't wait to meet you!