Associate, Wish Design ( Hybrid)

The Associate, Wish Design is responsible for coordinating the process of granting impactful wishes to eligible children. This includes planning, logistic details, scheduling, researching wish options and pricing, identifying in-kind opportunities and donations, adhering to deadlines, liaising with teammates and vendors, interacting with volunteers and stakeholders, coaching volunteers, communication with wish families and wish children and interpreting policies and guidelines. This role also entails special projects and deep vendor cultivations. Works with oversight and guidance from Director, Wish Logistics.Coordinate all specific aspects involved with the logistics of the wish, including but not limited to: transportation, accommodations, supportive services, requests for information, medical equipment, liability forms, purchasing and itineraries.Manage the wish process from wish concept approval through the granting of the wishManage a robust caseload in a fast-paced environment while maintaining efficiency and qualitySchedule wishes in accordance with the targeted number of wishes for the respective role; goals set by the Design Director and the Chief Mission Officer.Communicate and interact with wish children/families during the wish journey.Research all options for delivering services and products in the most cost effective,qualitative and creative mannerUpdate and keep current the Salesforce database (Wish and Volunteer Center) andequivalent digital files on each child to ensure compliance with National Standards and Chapter guidelines. Ensures accurate and meticulous data entry for all interactions with wish families and constituents, maintaining comprehensive records within the wish databaseLiaise with vendors (i.e. limo companies, medical equipment rental companies, travel agencies, etc.) and constituents (i.e. volunteers, medical community) involved in the wish granting process.Essential Skills And AbilitiesStrong interpersonal, verbal, and written communication skills, including phone, email, and interpreter services; able to build and sustain productive relationships.Team-oriented, collaborative, and able to motivate and support a diverse constituency.Highly organized and detail-oriented; able to manage multiple projects simultaneously, meet deadlines, and adapt to change.Skilled problem solver; flexible and resourceful in addressing challenges.Comfortable handling a wide variety of wish cases, including medically complex cases; able to learn and maintain knowledge of medical terminology and equipment relevant to wish planning.Experienced in database management and Microsoft Office applicationsAble to confidently engage vendors and partners to request discounts and donations.Commitment to and passion for the mission of the Make-A-Wish Foundation.Able to maintain productivity in a hybrid-remote work environment.Willing to travel within Metro New York as needed.QualificationsDemonstration of the above-mentioned skills and abilities.2-4 years of work experience in Case Management, Health Care, Hospitality Services or Project Management or a transferable skill set preferred.BA/BS or equivalent work experience.Bilingual Spanish preferred, but not required, with proficiency in speaking, reading and writing.Ability to be on-call on a rotating basisTransparent Salary Range: $55,000 - $57,000How To ApplyPlease copy and paste the link below in your browser to complete & submit our formalapplication on behalf of the Associate, Wish Design position with MAW Metro NewYork. https://makeawishmetronewyorkandwesternnewyork-vxrot.formstack.com/forms/associate_wish_design Only applications submitted through this link via Formstack will be considered for thisposition.*