Business Process Consultant CSM

Remote Full time
🔍 Find Similar Jobs

Job Details

Employment Type

Full time

Salary

2,023.00 USD

Valid Through

Aug 29, 2025

Job Description

ABOUT ATEKOAteko (formely FX Innovation) is a Bell Canada company since 2023. Founded in 2002, FXi invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals. We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world. RESPONSIBILITIESContribution to the project execution plan. Presentation of ServiceNow CSM processes and solutions to clients. Drafting of the process guide to represent the client’s future-state CSM process. Writing and managing user stories to represent client needs. Supporting the client in prioritizing user stories and developing acceptance criteria.

Collaborating with the project team to estimate development efforts. Facilitating project team scrums. Training key users (i. e. , train the trainer) and supporting organizational change management. Preparing user guides to describe the delivered solution. Leading transition workshops to operations. Participating in weekly Ateko meetings and BPCs team meetings as availability allows. REQUIREMENTSKnowledge of customer service management processes and ability to guide clients toward best practices. 5+ years of experience as a business analyst or business process consultant in an IT environment. Proficient in process analysis and the design of complex workflows. Clearly expresses user needs both verbally and in writing.

Experienced in writing user stories and acceptance criteria. Strong analytical and detail-oriented mindset, customer satisfaction and problem-solving oriented. Demonstrates leadership, provides clear and confident perspectives while remaining flexible. Passionate about knowledge sharing and coaching junior colleagues. Maintains a positive and professional attitude. Bilingual in English and French. Knowledge of Agile/Scrum practices (asset). EDUCATION AND CERTIFICATIONS: University degree in Information Technology or equivalent. Any ServiceNow certification (CSA, CIS) will be considered an asset. ITIL V3 or V4 certification. SOME OF THE PERKS OF WORKING AT ATEKORemote done right:

Ateko has decided to give its employees the choice to work from home or remotely. Career Opportunities and Training Access: Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions. Strength of its Technological Partner Ecosystem: Ateko is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more. ACCESSIBILITYWe’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation. com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation. com.

Apply Now

You'll be redirected to the company's application portal

Application Success Tips

Resume Tailoring

Customize your resume to highlight skills and experiences relevant to this specific position.

Company Research

Learn about the company's mission, values, products, and recent news before your interview.

Profile Optimization

Ensure your LinkedIn profile is complete, professional, and matches your resume information.

Interview Preparation

Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.

Back to Job Listings