Atlassian Analyst

Job Highlight This is an exciting opportunity to play a key role in optimizing UNOPS' use of Atlassian Cloud and other SaaS solutions, contributing to improved collaboration and efficiency across the organization. The position offers opportunities for professional growth in cloud platform management, business analysis, and IT solution integration within a global organization.About The Group The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.The Atlassian Solution Coordinator will be part of the IT Operations Team and will be responsible for maintenance and stakeholder management when it comes to the Atlassian Suite. Team support multi-stakeholder interests across UNOPS, providing flexible and configurable platforms that support multiple business goals. Role Purpose The ICT Senior Officer will analyze business needs, implement and maintain the Atlassian Cloud ecosystem, and integrate SaaS solutions to enhance UNOPS' IT capabilities. The role ensures the platform's integrity, provides training, and promotes best practices to support successful delivery of business solutions. Functions / Key Results Expected Atlassian Cloud Business SupportPerform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons, to ensure maximum uptime and performance.Monitor issues reported, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds.Conduct business needs analysis assessments with relevant stakeholders to ensure business requirements and needs are captured, met, and that the appropriate solution is delivered.Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment.Actively engages with stakeholders to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution. Atlassian Cloud Platform ManagementPerform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features.Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.Manage and maintain the entire Atlassian suite of applications including plug-ins.Monitor issues reported to System Support, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workaroundsAssist stakeholders with user acceptance testing, defect reporting and resolution.Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what features/functionalities are used, and common use case scenarios performed. Business SolutionsAssist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions into the UNOPS IT landscape.Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions.Help solve technical problems through the use of SaaS and other off-the-shelf IT, and help scale by managing the application lifecycle from solution identification to implementation.Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation. Training, knowledge management and capacity development activitiesProvide training including identification of needs, development of materials, communications of changes of platforms (new features), manual maintenance, etc.Facilitate training and workshops on the Atlassian Cloud and other IT platforms to develop knowledge and contribute to the successful deliveryPromote best practices, share lessons learned and contribute to the wider community of practiceAssist selected offices on piloting the solutionEducation Requirements RequiredMaster’s degree (or equivalent) in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline or related fields with 2 years of relevant experience ORBachelor’s degree (or equivalent) in any of the above or related fields with 4 years of relevant experience is required ORTechnical/Professional Diploma with 6 years of relevant experience ORSecondary School Diploma with 8 years of relevant experience.RequiredExperience Requirements At least 2 years of experience in configuring Jira and Confluence SaaS to deliver business software solutions.Confluence Experience: Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing. Expertise includes leveraging advanced Confluence features (e.g. templates, macros, automations and integrations), managing user permissions and access controls, and monitoring Confluence performance and implementing improvements.Jira Experience: Proven experience configuring workflows, and issue types to align with Agile methodologies. This includes a deep understanding of how to customise Jira to meet specific team needs, track project progress, and drive efficient issue resolution.Experience in creating JIRA and Service Desk workflows, including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes.DesiredExperience in recommending process efficiency/optimization in collaborative settings.Experience with scripting or automation for Atlassian cloud management.Experience in conducting user training, and workshops about Jira & Confluence.Work experience in international organizations.