Audiovisual Engineer

Role: EBC AV EngineerLocation: Munich, GermanyMode: ContractJob Description:Provide AV (Audio/Visual) conferencing support as part of the FS Team.Remotely support troubleshooting of AV issues by coordinating with on-site technicians.Responsible for AV system configuration, troubleshooting, setup, and maintenance.Independently manage critical AV meetings, including executive and director-level sessions.Handle ad-hoc AV support requests from MDs, Directors, and Expats.Provide installation, testing, and on-demand support for IP Phones, AV systems, and conference calls.Configure iPads for conference room calendar integration.Conducted daily Device checks of AV at ServiceNow Hyderabad .Support vendors during new AV device installations and on-site troubleshooting.Operate AV devices including Neat Boards, Neat Pads, Neat Bars, etc.Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the businessAnswering to customer inquiries and providing support at Tech Lounge.Solving computer issues and prioritizing customer inquiries.Installing new programs, managing updates and providing technical support.Hands and feet support for network, server and conferencing teamsInstalling, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation andKnowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests Experience with a ticketing system- ServiceNow Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems. Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems. Must constantly update his/her knowledge and skills to execute job responsibilities efficiently. Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software Assist in developing and documenting improvements to current processes Provide technical support for events, video conferencing, and audio/visual setups.