Automated Operations Engineer

Join our TeamAbout this opportunity:At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.At Mobile Financial Services (MFS), we use technology to drive financial inclusion and create real social impact. Our systems support hundreds of millions of users daily through services like peer-to-peer transfers, payments, disbursements, loans, and savings.The Ericsson Wallet Platform enables operators and banks to offer secure and reliable mobile financial services, meeting the highest standards of integration, customization, and operations. Across the Middle East and Africa, we are expanding our MFS capabilities to better serve our customers. Together, we build solutions that empower millions across Africa, the Middle East, and Latin America—bringing financial freedom to people worldwide.What you will do: Coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities. Ensure that services provided to customers are continuously available and performing according to Service Level Agreements (SLAs). Perform continuous resource and service status monitoring to proactively detect possible failures and take action to ensure 1st level restoration and repair. Own and maintain automated preventive maintenance rules or scripts. Perform 1st Level Service Monitoring and Event Management. Manage 1st Level Incident Management. Provide critical Incident Management support. Track the escalation management process. Record, investigate, diagnose, and report day-to-day incidents. Perform application correction and conditioning tasks. Be part of a 24/7 team for monitoring and issue resolution.The skills you bring: Degree in Software Engineering or a related field. Minimum 1–2 years of experience in a technical operations, support, or similar role. Strong knowledge of Linux/Unix systems. Scripting experience (e.g., Python, Ansible). Knowledge of container technologies (e.g., Docker, Kubernetes). Understanding of service operations (problem, event, and incident management). Experience in IT application environment handling and service delivery as per SLAs. Knowledge of ITIL processes is an advantage. Experience with Ericsson or other e-wallet vendor mobile platforms is a plus. Ability to work in a fast-paced, evolving environment with a focus on innovation and adaptability. Fluency in spoken and written English.Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papLWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Pakistan (PK) || IslamabadReq ID: 775111