AV Engineer

About TCS:Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030. Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.Please find the job description below.Job Title: AV Engineer Location: Penang, MalaysiaKey Responsibilities:• Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure. • Must have extensive knowledge of video conferencing endpoint equipment. This includes the configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints. • Schedule, set up, and disconnect video conferences for internal and external meetings. • Manage AV/ VC Townhall, operate complex AV equipment in Media rooms, Cafeterias including AV desk, Camera switching, streaming services etc.,• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams. • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. • Follow defined processes and ensure that the processes are adhered to by the team.• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues. • Maintain currency and provide recommendations for new technologies.• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.• Process service requests within the Video and Event Services area. • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services. • Conduct equipment audits, as necessary.• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience.• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management. • Create internal and end-user documentation for supported architecture and operations.• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.• Must be a self-starter with the ability to work independently and as part of a team.• Manage multiple deadlines and prioritize projects accordingly. • Mentoring/Training team members. Preferred Experience:• Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience. • Typically has 5 to 8 years of related work experience. • Experienced in A/V Design, budget, and project management.• Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, Cisco WebEx, Pexip, CVI and other industry-standard meeting platforms.• Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.• Basic understanding of networking and network protocols.• Extensive experience with MS Office including Visio.Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.