B2B Support Specialist - Remote

B2B Support Specialist — Join Us at Miss Amara!About UsAt Miss Amara, we’re reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we’ve grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we’re changing the game, and loving every minute of it.We Live By Our Values Every DayWe care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it.Be transparent in our communication and always share a true picture of our business.Keep it simple in our systems, processes, and customer experience.Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.If you want to work in a team that blends high standards with genuine care, you’ll feel at home here.The roleWe’re on the hunt for a B2B Support Specialist to join our team and support our growing wholesale and marketplace operations across Miss Amara and Life & Style Co.In this role, you’ll help keep our B2B partnerships running smoothly, from supporting retail partners with promotions and compliance, to managing data, and assisting our Wholesale Manager in day-to-day operations. You’ll work across multiple departments; marketing, operations, finance, and customer relations to help bring our B2B vision to life.What You’ll Be DoingSupport marketplace partners by developing and submitting promotional campaignsMonitor and analyse the performance of promotions to ensure alignment with business goalsManage compliance checks, ensuring pricing and promotional standards are met across retailersBe the main point of contact for retailer inquiries, ensuring all communications are handled promptly and professionallyMaintain accurate records and documentation in our B2B Google DriveAssist the Wholesale Manager with admin tasks and coordination, especially during travel periodsRespond to B2B customer inquiries and manage returns or faulty goods processesCollaborate with internal teams to resolve issues quickly and enhance the customer experienceIdentify opportunities to improve processes and contribute to the continuous growth of our B2B operationsWhat We’re Looking ForAt least 2+ years of eCommerce or sales experience, preferably supporting the Australian marketStrong understanding of the Australian marketplace landscape (e.g., Faire, Mirakl, Iconic Seller Centre)Willingness to take on new tasks and challenges, even with limited prior knowledgeA data-driven mindset with the ability to turn metrics into meaningful actionStrong client management skills and excellent written & verbal communicationProactive, adaptable, and comfortable working in a fast-paced environmentSomeone who embodies our core values: We Care, Be Transparent, Keep It Simple, Fast. Test. Learn. Adapt, Best in ClassThis is a great opportunity to be part of a collaborative and supportive team where your work makes a real impact on the customer experience.If this sounds like you, we’d love to hear from you!