B2C Team Leader

Company DescriptionSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.Job DescriptionProcess Performance:Ensure high-quality service delivery in line with Service Level Agreements (SLAs) and agreed KPIs.Act as the first point of contact for issue escalation within the O2C process.Support internal and external audits by providing required documentationReviewing Balance Sheet reconciliations focusing on AR accountsReview and approve journal entries.Act as O2C Process Lead – guiding a team of experts to drive process standardization and cross-country improvements.Monitor and maintain internal control environmentParticipate in operational projects, calls, tasksIdentify opportunities for process improvements and contribute to their implementation.Perform other O2C- and finance-related tasks as assigned.Team Management & Organization:Lead a team of specialists.Coordinate completion of O2C processesAllocate workload and supervise the team in day-to-day operations across countries.Manage HR-related matters.Monitor team performance and take actions to maintain or improve results.Resolve or escalate process issues.Lead and actively participate in team meetingsPrepare reports and provide information as required by management.Build strong relationships with local affiliates during the transition process and maintain them post-transition.Motivate team members and foster engagementActively listen to team feedback and resolve or escalate issuesSuggest and organize team-building activitiesCreate and sustain a positive team environment.Stakeholder Relationships & Communication:Act as the primary point of contact for affiliate management and maintain strong relationships.Report to GBS managers, collaborate effectively, and deliver on management expectations.Provide clear guidance to the team based on management decisions.QualificationsRequiredStrong knowledge of accounting and financial processes.Bachelor’s or University degree (preferred but acceptable as required baseline for the role).Minimum 5 years of experience in financial processes.Fluent in finance terminology.Effective verbal and written communication skills.Strong analytical and organizational skills.Good organizational and time-management abilities.Strong team player with excellent collaboration skills.Proficiency in MS Office applications (Excel, Word, PowerPoint) at an intermediate level.Proficiency in English at minimum B2 level.Natural leadership skills with a proactive approach.Ability to motivate and inspire team members.Nice to havePrevious Team Leader experience.Knowledge of another European language.Knowledge of Oracle E-Business Suite.Additional InformationOur Offer:variety of development opportunities in an international working environment in the rapidly growing company from the SSC sectorcontract of employment work in a hybrid system with office work 2-4 times a month, to foster team integration and collaborationfull initial training and constant support from the most experienced workers on every step of your career pathpackage of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives ProgramDziałając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:Procedura zgłoszeń wewnętrznych | SGS Poland