Customer Service Representative

Baja Designs is growing and looking for someone well-versed and adaptable to provide excellent customer service firsthand, transferring calls or answering incoming calls, emails, looking up order status’ or tracking information within a fast-paced work environment. Baja Designs has been at the forefront of developing and manufacturing high end auxiliary lights for off road motorcycles, trucks and military vehicles for over 30 years.

Off-road Enthusiasts are encouraged to apply!The 6 Core Values at Baja DesignsRespect- Everyone is a priorityAccountability- Regardless of title, we are all responsible for our performance, words, and actionsPersonal + Professional Growth- Support each other’s individual growth so we grow as a teamTeamwork- We contribute & collaborate in a positive mannerClear + Honest Communication- Our effective communication leads to our successWork/Life Balance- We work to live, not live to workBaja Designs Mission Statement“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown.

We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions. ”Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employeeWe offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!Schedule for this position is 8: 00am - 5: 00pm, Monday – Friday with a 1- hour lunch. Duties for Customer Service Representative include but not limited to: Assist in answering high volume, multi-line phone system, and directing calls to appropriate departments All things Customer Service (e. g.

updating order status’, shipping information, sending confirmations to customers, filing FedEx, UPS Claims etc. ) Take customer calls and provide accurate, satisfactory answers to their queries and concerns Troubleshoot basic product or order issues and guide customers through solutions or website navigation. Answering inbound email requests (Info, Orders, Warranty, Upgrade Email Accounts) Distribute incoming email requests to appropriate internal teams, such as Sales (Retail or B2B), Marketing, etc. Review customer accounts while communicating updates related to billing, shipping, and warranty information to customers. Initiate and manage warranty claims professionally and accurately.

Identify product or compatibility issues and communicate them to the Customer Service Supervisor. Track and report customer feedback to help drive continuous improvement in products and services. Stay knowledgeable about emerging off-road vehicles and related trends, including model variations and updates. Maintain in-depth knowledge of all current and legacy Baja Designs and sPOD products. Stay current on new product releases and technical specifications through ongoing training. Data entry in ERP system (NetSuite experience is a plus!)Other administrative support as necessary/requestedPromote and embody the Baja Designs brand through excellent customer interaction.

Consistently demonstrate a positive attitude and commitment to exceeding customer expectations. Requirements To Succeed In This RoleMust have a minimum of 4-5 years of Customer Service experience.

Type 50+ WPM Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuite Ability to multi-task in a fast-paced environment with a sense of urgency Professional, Customer First attitude Excellent verbal and written communication Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision Have the ability to use independent judgment when needed Be dedicated, motivated, and have a strong work ethic Team player, Positive attitudeAbility to de-escalate situations involving dissatisfied customers while offering patient assistance and supportBe responsible, punctual and dependableThis position allows room for growth and additional responsibilities, so we are looking for someone with the drive to excel! Pay:

$19 - $20. 00/hr. Local applicants will be given priority. What’s next?If you fit the qualifications, we’re looking for this opportunity, you’ll be contacted to schedule a phone interview to further discuss your expectations and goals you have!To learn more about us, please visit our website at bajadesigns. com. Visit bajadesigns. com/careers/ to access the California Applicant Privacy PolicyFollow us on Facebook, Twitter, Instagram, LinkedIn for updates happening at Baja Designs!About Baja DesignsPlease note that some job postings are for sister companies within the Bestop Family of Brands. . .

Baja Designs manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftsmanship, consumer engagement and providing meaningful solutions. For 30+ years Baja Designs has engineered revolutionary ways to stay at the forefront of automotive lighting. The first product developed was a Dual Sport kit that made a pure off road motorcycle minimally street legal. This intimate knowledge of motorcycle electrical capabilities led to a natural evolution to engineer the first HID motorcycle race light.

Founder and engineer Alan Roach was an avid Baja 1000 motorcycle racer who was able to fine tune a motorcycle’s limited light optics to maximize rider comfort, speed and safety. As a result, BD lights have won every professional and amateur motorcycle and ATV Baja 1000 class for over 15 years. Moving forward to today, Baja Designs is on the forefront of lighting technology. Being mainly an aftermarket product we are able to adapt to the newest technologies in a matter of weeks instead of years.

This has attracted the attention of everyone from the US Special Forces, foreign countries and some of the fastest racecar drivers in the world. We design the highest performing lights that will stand the test of time and through the harshest environments, so your light is there when you need it. California Applicant Privacy Policy: https: //www. bajadesigns. com/wp-content/uploads/2024/12/Bestop-Baja-CA-Applicant-Privacy-Policy. pdf