Banking Operations Working Student (f/m/x)

About Lemon.markets 🍋We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses, providing seamless access to capital markets. By empowering FinTechs, Banks and Wealth Managers to offer investment products, we help create financial well-being for their customers.lemon.markets provides a Brokerage-as-a-Service platform for simple digital access to capital markets through a single API. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well documented API, a self-service customer operations portal and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.We have experienced first hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity - and with that, we make investing seamlessly accessible to everyone. Because that’s exactly what we enjoy, going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds - because outlier companies are built by exceptional people like you.Your mission:As our Operations Working Student, you will play an integral role in ensuring that our operations processes are compliant, efficient and run smoothly. Your responsibilities will range from supporting daily operations and administration to contributing to special projects. In doing so, you will have significant exposure to the Customer Lifecycle Operation Domain, which is central to lemon.markets. This domain handles everything from customer onboarding and customer lifecycle changes to customer service, impacting all areas of lemon.markets, including market-trade and post-trade activities.This means, you’ll experience the best of both worlds: firsthand exposure to the operations of a brokerage firm, while enjoying the dynamic & flexibility of a fast-paced environment. You’ll collaborate closely with experts from Securities, Market Operations and Customer Operations. This experience will not only allow you to leverage and enhance your existing skill set, but also provide opportunities to learn, grow and take ownership of high-impact projects and tasks. From day one, you’ll have the chance to make a meaningful impact and shape your career within Operations & Fintech.You will not only support the Customer Lifecycle Operations with a variety of day-to-day operational tasks and projects across Finance, Risk, Compliance, and AML, but you will also play an important role in refining and enhancing processes within various back office functions. By questioning the status quo and not shying away from breaking new ground, you’ll drive digitalization and efficiency improvements wherever possible.You will:Partner Support: You'll be responsible for processing and responding to requests from our partners concerning their customers. These inquiries can cover a wide range of topics related to lemon.markets. Customer Operations: From handling account requests and updating master data to addressing compliance issues, you'll engage in a diverse array of activities that keep our operations running smoothly every day. KYC Operations: Before starting any contractual partnership, we need to verify the identity of the other party. This involves a thorough review before opening an account to ensure we know who we're doing business with. Quality Assurance: Mistakes can happen, which is why we regularly review our work. Quality Assurance is a vital part of our daily routine to maintain high standards. You will be successful in this role if:You are currently enrolled within a business administration or a similar operations-related degree program. You are fluent in written and spoken German and English. You are an entrepreneurial problem solver. You strive to take ownership of the tasks you get and apply your analytical skills, structured thinking, and independent working style towards solving them. You are ready and willing to take ownership. “This is not my job!” is not part of your vocabulary - you identify problems, take initiative to take them on, and challenge the status quo. You cope well with frequent change and ambiguity. Changing tasks & requirements excite you. You are able to think logically, break down complex problems and prioritise between multiple tasks on your table. You have a hands-on mentality. You default into action, want to gather first learnings fast, and iterate on the progress along the way. You are a team player. Working together as a team and sharing knowledge comes naturally to you. You have no problem with learning new tools and skills on the go. You try to solve problems with more things than the ones you already know. We will always enable you with that, but your willingness has to come first. How we take care of you:💎 Make a real impact:Shape the experience for our customers and us alike. Decide on tools, processes and our go-to-market while building, learning and growing together.🕑 Flexible working hours:We value focus time. Encouraging everyone to minimise fixed meetings and leverage asynchronous communication.🏢 Onsite first, but flexibility to work from home:We all believe that in-person collaboration is an integral part of working together, but offer flexibility to work from home. Once a quarter, the whole team meets for our offsite to honor this belief.📈 Grow with us:We take your personal development seriously, meaning that we make sure to constantly mentor and challenge you so that you can reach your next level and beyond.About the Process:Get to know each other - Marius - Sr AFC Operations Specialist | 30 mins Meet the Team I 90 minsChallenger Interview - Yvonne - Operations Lead | 45 minPrinciple Session - a selection of lemoneers | 45 min