Citizens Bank PLC is looking for Branch Operations Manager - Urban / RuralCitizens Bank PLC, a new generation commercial bank with a vision to be one of the best financial institutions of the country having a diverse array of carefully tailored customer friendly products and financial services in the Bank which unites our people and results in continuous growth in every aspect of bank’s operations is looking for smart and competent candidates who are capable of taking challenges to be part of winning team. Job Level : EO-AVPKey ResponsibilitiesSupervise entire branch operations, including cash management, transaction processing and service delivery.
Must possess deposit mobilization proficiency. Ensure strict compliance with banking regulations, internal policies and audit standards. Monitor customer service standards and ensure prompt resolution of client issues. Coordinate with the Head Office for operational support and regulatory updates. Ensure accurate and timely reporting of daily, monthly and quarterly operations. Implement risk management controls and ensure adherence to AML/KYC guidelines. Oversee vault, ATM and teller operations, ensuring security and accountability. Conduct periodic reviews of operational processes for continuous improvement. Train, mentor, and supervise branch staff to maintain high performance and discipline.
Facilitate smooth internal and external audits by ensuring proper documentation and compliance. Job Type: PermanentEducational RequirementsMaster of Business Administration (MBA)MastersWithout having 3rd class/division in any examinationExperience RequirementsAt least 7 year(s)The applicants should have experience in the following business area(s): BanksAdditional RequirementsMinimum 7 years banking service including 03 years as Branch Operations Manager/GB in Charge. Strong knowledge of banking operations, regulatory requirements, AML/CFT and CBS platforms. Excellent leadership, communication and problem-solving skills. Ability to manage multiple tasks and meet deadlines. Proficiency in both Bengali and English, written and spoken, is essential. Sound Computer literacy.
Job LocationAnywhere in Bangladesh
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