Luminark Group is looking for Customer Service Executive (Night Shift)Key PointsWe are looking for a dynamic and dedicated individual to join our team as a Customer Service & Social Media Communication Executive. Job Description / ResponsibilityRespond to social media messages promptly and professionally. Handle incoming calls and provide excellent customer support. Communicate effectively in both Bengali and English. Engage in social media according to instructions. Answering incoming calls from customers and ensuring instant customer satisfaction. Respond to customer inquiries.
Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same. Troubleshoot/ helping to resolve customer service problems. Provide general information. Maintaining a high standard of call and customer service quality as per the requirement of the organization. Educational RequirementsHigher SecondaryBachelor/HonorsSkills Required: Call CenterExperience Requirements1 to 2 year(s)The applicants should have experience in the following business area(s): E-commerceFreshers are also encouraged to apply. CUSTOMER SERVICEJob LocationDhaka (Bosila)
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