Bilingual Customer Service (English & Spanish)

Company Description FlairsTech is an international technology-driven Managed Services Provider (MSP) with foundations in Innovation, Talent, and Excellence. With over 1000 carefully selected talents across five offices, FlairsTech serves a global audience of over 100 partners. Our services include Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Experience, and Support. We have been an integral part of thousands of projects worldwide, working closely with our customers to improve processes, outcomes, and productivity. Role Description This is a full-time Bilingual Customer Service role for English and Spanish speakers. The role is hybrid, located in Qesm El Maadi, with some work from home acceptable. The primary responsibilities include providing customer support, ensuring customer satisfaction, handling phone inquiries with proper etiquette, and enhancing the overall customer experience. Qualifications Proficiency in Customer Support and Customer ServiceExperience in ensuring Customer Satisfaction and enhancing Customer ExperienceStrong Phone Etiquette and communication skillsFluency in both English and SpanishAbility to work in a hybrid environment with some remote workProblem-solving skills and ability to handle difficult situationsFamiliarity with using customer service software and tools