Billing Associate

US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this timeJob Title: Billing AssociateLocation: Remote – MST time zoneDuration: 12+ Months Job Description:The Billing Associate will be responsible for managing customer billing inquiries, processing payments, and maintaining accurate financial records. This role involves handling incoming and outgoing calls related to invoices, payments, and account statuses, while ensuring a high level of customer satisfaction and data accuracy. The ideal candidate is detail-oriented, organized, and proficient in Microsoft Office tools.Key Responsibilities:Respond to incoming customer inquiries regarding invoices, payments, and account balances.Communicate with customers via phone and email about past due and outstanding balances.Assist customers in updating and maintaining accurate account and contact information.Process credits and adjustments in the PeopleSoft system, maintaining detailed transaction records.Conduct periodic audits between systems to ensure accuracy and consistency of billing data.Collaborate with internal teams to resolve discrepancies and support overall billing operations.Qualifications:High School Diploma or equivalent required.1–2 years of experience in Collections or Accounts Receivable.Proficiency with Microsoft Office (especially Excel) and email communication.Strong attention to detail, organization, and communication skills.Experience with PeopleSoft or similar ERP systems preferred.A reasonable, good faith estimate of the minimum and maximum for this position is $24/Hr to $27/Hr with Limited benefits