Billing Consultant

Hybrid work from Warsaw (2 days per week at the office)B2B contractCooperation length: 12months + (long-term)Industry: software productionThe Billing Consultant plays a critical role in managing billing processes, ensuring accuracy and customer satisfaction in invoice processing. They aim to optimize billing operations while providing exceptional support to customers.Main Responsibilities:Ensure all invoices are accurate and reflect the true service consumption and contractual terms, minimizing errors and discrepancies.Approach billing from the customer's point of view, crafting clear and understandable invoice narratives that are easy for customers to interpret.Craft clear and understandable invoice narratives from the customer's perspective.Develop an in-depth understanding of complex systems for billing workflows.Prepare and dispatch invoices based on current operational agreements and conditions, ensuring timeliness and compliance with established procedures..Provide timely and informative support to customers regarding billing queries, payment issues, and general questions about their invoices.Address and resolve invoice-related complaints with professionalism and efficiency, aiming for customer satisfaction and process improvement.Billing Tools and System Improvement: Participate actively in the development of enhanced billing tools and systems, contributing insights and user feedback from daily operations.Process Optimization: Suggest and implement process improvements to increase quality, reduce time consumption, and streamline billing operations.Key Requirements:Strong analytical skills and high attention to detailExcellent communication skills, both written and verbalExperience with billing systems, ERP, or similar softwareAbility to quickly learn and work with complex information and systemsCustomer-focused mindset with a proactive approach to problem-solvingNice to Have:Experience in complex information systems.Team player willing to contribute to process improvement.Other Details: Full-time, office-based with a collaborative team structure.