Billing & Family Accounts Coordinator

Treetop ABA & Discovery ABA Family of CompaniesLocation: Remote Employment Type: Full Time Salary: $50,000-60,000About UsAt Treetop ABA and Discovery ABA, we’re more than just a company — we’re a family dedicated to helping children grow, learn, and thrive through compassionate, evidence-based care. As we continue to expand, we’re looking for a professional who brings both structure and empathy to our financial processes while supporting families every step of the way.About The RoleThe Billing & Family Accounts Coordinator serves as a key bridge between families and our billing team. You’ll guide families through payment options, help establish manageable payment plans, and ensure accounts stay accurate and up to date — all while maintaining a calm, understanding, and solutions-focused approach.This position is ideal for someone who enjoys balancing numbers with people — blending attention to detail with compassionate communication.Shifts will vary based on organizational needs to accommodate multiple time zones, offering flexibility for scheduling.Key ResponsibilitiesCommunicate with families regarding billing questions, balances, and payment options.Set up and manage family payment plans with professionalism and empathy.Partner with the billing team to ensure timely collections and accurate records.Maintain proactive communication to keep families engaged in the financial process.Handle sensitive financial conversations with care and clarity.Collaborate with cross-functional teams to ensure smooth financial and operational coordination.RequirementsWhat You BringExperience in billing, client accounts, or customer service (ABA field experience preferred).Strong communication and relationship-building skills.Exceptional organization and attention to detail.Proficiency with billing or CRM systems.Calm and compassionate demeanor when working with families.BenefitsBenefitsSave for Tomorrow: 401(k) Recharge and Relax: PTO + Holidays Health & Peace of Mind: Medical, Dental, Vision & Life Ready to join a team that values compassion, clarity, and connection?Apply today and help make the financial side of care as supportive as the clinical side.