Billing & Mental Health Virtual Assistant

🧾 Job Opening: Billing & Mental Health Virtual AssistantPosition Code: HL-HMHType: Full-Time (40 hrs/week)Schedule: Monday – Friday | 8:00 AM – 5:00 PM MDTRate: 💰 Starting at $5 – $6/hr (based on experience)🌿 About the ClientOur client is passionate about providing compassionate, patient-first care in the mental health space. Their mission is to create reliable and efficient admin systems that allow providers to focus on what truly matters — supporting mental wellness.They’re looking for a Billing & Mental Health Virtual Assistant who’s empathetic, detail-driven, and experienced in healthcare billing and admin support. This role is perfect for someone who thrives on accuracy, smooth scheduling, and meaningful patient interactions — all within a virtual mental health setting.📝 Main Responsibilities1. Patient Scheduling & CommunicationAnswer calls and respond to patient inquiries with empathy and professionalism.Schedule new patient appointments and manage calendars using the EHR system (DrChrono — training provided).Keep up with patient portal messages and emails to ensure timely responses.2. Billing & Insurance ManagementPrepare and submit insurance claims and billing statements with accuracy.Track payments, adjustments, and reimbursements consistently.Verify insurance benefits for both new and current patients.Follow up on unpaid or denied claims and work with insurance reps to resolve them.Keep precise records to maintain HIPAA and client compliance.3. Prior Authorizations & Insurance TasksHandle prior authorizations for treatments and services.Coordinate with insurance companies to secure timely approvals.Help patients and providers understand coverage requirements clearly.4. General Administrative SupportManage patient records, documentation, and portal messages efficiently.Assist with day-to-day admin tasks to keep operations running smoothly.Support compliance tasks, like mapping patient locations for legal purposes.🧠 Skills & Qualifications1+ year of experience in medical billing or healthcare claims (mental health billing is a plus).Background in patient scheduling, phone support, and EHR systems (DrChrono familiarity is a bonus).Strong knowledge of insurance workflows — prior auths, verifications, denials, and follow-ups.Proficient in Microsoft Office and Google Suite.Comfortable using VOIP systems (Nextiva experience is a plus).Detail-oriented with excellent organizational skills.Bilingual in Spanish & English is preferred but not required.Must uphold HIPAA compliance and handle sensitive info with care.✨ Personal QualitiesCalm and empathetic communicator with great de-escalation skills.Teachable, adaptable, and open to feedback.A reliable team player who contributes well in virtual settings.Professional, proactive, and dependable.📝 Must-HavesClear and professional English communication (spoken & written).Relevant healthcare, billing, or admin experience.Ability to provide NBI or Local Police Clearance if requested.Access to a webcam for video meetings.Exclusive availability during scheduled work hours.💻 Tech RequirementsReliable laptop or desktop.High-speed internet (min. 15 Mbps).Noise-canceling headset and working webcam.Quiet, professional home workspace.🎥 Application RequirementSubmit a short video introduction along with your application.💡 Why You Should ApplyOur client is searching for someone who genuinely cares about supporting mental health care through precise billing and seamless administrative support. If you’re empathetic, organized, and motivated to make a difference — this role could be your perfect fit. 🌟