Job Description: Urgent Hiring for French or Portuguese Retention Agents & Portuguese Team Leader in CyprusWe are on the lookout for talented French-Portuguese Retention Agents & Portuguese Team Leader (with team would be preferred) with experience in the FX industry to join our energetic team in Cyprus. If you have a minimum of one year of experience in retention roles within this dynamic field, we want to meet you!Location: CyprusSalary: 2500 - 3000 Retention AgentSalary: Team Leader negotiableBonus & Incentives: Competitive and performance-basedKey ResponsibilitiesClient Engagement: Retain and nurture our FX clients by maintaining strong relationships. Problem Solving:
Address client queries and issues with efficiency and empathy. Feedback Loop: Gather client feedback and suggest improvements to enhance services. Team Synergy: Collaborate effectively with colleagues to optimize client satisfaction. QualificationsExperience: Minimum 1 year as a retention agent in the FX industry. Language Skills: Fluent in French or Portuguese. Additional languages are advantageous!Communication: Strong verbal and written communication skills. Adaptability: Thrive in a fast-paced, ever-evolving environment. What We OfferCompetitive Salary: Reflective of your experience and skills. Attractive Bonus & Incentives: Performance-driven rewards. ONLY candidates that passed the first screening will be contacted.
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