Customer Care Officer

Blue Orange Property Management Services Ltd, is seeking to recruit a Customer Care Officer to join a highly active team. The successful candidate will ensure that customers receive the best possible service. Location: PaphosDuties and responsibilities: · Ensure that full and accurate customer records are kept on file. · Ensure that regular and effective communication is maintained with all customers. · Ensure that problems are identified and rectified promptly. · Ensure effective after sales customer service and support, related to communal areas, landscaping, housing and pool maintenance, property cleaning and security surveillance. · Handle any customer complaints and diligently seek immediate and effective remedy.

· Monitor customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution. · Identify means of improving customer communications. · Implement the procedures of the department set by Management. · Make suggestions for overall improvement in processes and procedures. Necessary requirements: · University Degree in Business Administration, Hotel Management or related field will be considered as an advantage· Excellent knowledge of the Russian language, both written and oral. English is also mandatory.

Greek language will be considered as an advantage· 2-3 years’ experience in a similar role· Ability to build strong relationships with clients· Demonstrated problem solving and negotiation skills· Excellent Computer skills, MS Office, Internet & Outlook Express· Team player· Attention to detail and a high level of accuracy· Ability to work under pressure· Pleasant, responsible and organized personalityAn attractive remuneration package will be offered to the successful candidate, according to qualifications and experience. All applications will be treated with the strictest confidentiality.