Customer Success Advocate (IT Focus)

We’re hiring a Customer Success Advocate on behalf of one of our clients in the technology sector. In this role, you'll be responsible for planning, coordinating, and executing various technology projects and initiatives. You’ll serve as the main point of contact for customer orders and project updates, ensuring smooth communication with both the client and their leadership team. The ideal candidate is a proactive team player with solid project management experience and a strong understanding of technology.

You’ll collaborate closely with customers and vendors to deliver tailored solutions, juggle competing priorities, and ensure all initiatives are completed on time and with excellence. •⁠ ⁠Competitive pay: $1200 a $1400 (based on experience and English proficiency)•⁠ ⁠Location: 100% Remote in LATAM•⁠ ⁠Send your CV in English. Role and Responsibilities – PrimaryResponsible primarily for back-office activities in support of developing and implementing technical solutions for customersDaily management of all aspects of the client’s needs from new order implementations, vendor management, and issue resolution, and fluent in the inventory management tool. Gather information from clients for submission to vendors and suppliers.

Explain technology solutions, suggest alternative solutions, and resolve general customer inquiriesDevelop and maintain strong professional relationships with clients and technology vendors. Communication will occur via phone calls, emails, and on-site visits. Prepare client proposals and solution summaries based on the client’s needs and the technologies proposed. On-boarding new customer technologies, implementing client orders, and managing escalations with vendors and suppliersFamiliar with various voice and data technologies including VoIP , phone systems, routers, and switches. With the ability to project manage complex client technologies.

Provide daily/weekly status reports in a variety of formats (both written and verbal)Must be customer service-centric and understand relationship-buildingManage client trouble tickets and billing inquiries with client’s providersAttend vendor training and participate in vendor certification programsPerform monthly tasks including but not limited to invoice audits, updating and maintaining client services inventories, contracts, and folders. Required SkillsA minimum of 2 years as a Client Success Manager or Project Management with an exceptional aptitude for customer service. Must thrive in a fast-paced, team-focused professional environment. Upbeat attitude and strong written, verbal, and organizational skills.

Ability to follow procedures with minimal supervision. Excellent time management and problem-solving skills with strong attention to detail. Excellent Working Knowledge of Microsoft Business Applications (Excel, Outlook,PowerPoint, Visio, Project) and database softwareExcellent collaboration skills with internal and external customers to help leverage resources that will maintain solid relationships with business partnersAvailability on nights and weekends, as needed