BORA Senior Manager Business Process

Employment Type: PermanentContract Duration Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!About The Team You Are JoiningIATA is the trade association for the world’s airlines, representing over 320 airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead, and serve the airline industry. IATA operates over 50 offices and 7 regional offices across the world.We are embarking on a continuous improvement and digital transformation journey. The BORA (meaning “better” in Swahili) program aims at delivering a new ERP solution for IATA that will enable Corporate Services to deliver on their fiduciary responsibilities as well as deliver more value to the business.The BORA Senior Manager, Business Process (Order-to-Cash) will focus end-to-end on identifying areas to standardise, proposing improved processes, data flows & functional solutions, identifying transformational changes, barriers to change, getting acceptance, documenting, implementing and effectively engaging key stakeholders to adopt the practices, new processes and ways-of-working.The role will report to the BORA Transformation Lead who reports directly to the CFO.What Your Day Would Be Like Evaluate existing end-to-end OTC processes to identify inefficiencies, control gaps, and improvement opportunities across global operations Design and propose optimized end-to-end OTC processes and functional ERP solutions (contracts, quotes, orders, billing, collections) leveraging out-of-the-box capabilities to enhance efficiency, reduce costs, and increase business value. Secure stakeholder alignment by partnering with GPOs, Finance, Business Lines, Information & Data and other impacted departments to gain buy-in and support for proposed changes. Ensure adherence to standard ERP processes while delivering on key BORA ambition capabilities: e.g., automated data integration and validation, intelligent receivables automation, AR self-service, and contract & quote management as defined in the CS Ambition for BORA. Lead requirements workshops and translate business needs into detailed ERP configuration specifications and integration interfaces, collaborating with Information & Data (I&D) Department and the system integrator. Ensure future-state processes are clearly and accurately documented to support system implementation, training, and ongoing adoption. Oversee implementation of new processes and integrations, ensuring seamless integration with existing upstream systems (e.g., Salesforce & Legal Portal) and workflows. Lead the transformation journey by delivering training, coaching staff, and facilitating change management to ensure successful end-user adoption. Partner with existing BAU projects to deliver continuous-improvement quick wins and process enhancements ahead of BORA execution and recommend ongoing optimizations. Monitor performance against defined KPIs (e.g., DSO, invoice accuracy, integration success) and participate in governance forums to report progress to the BORA Transformation Lead. We would love to hear from you if you have: 10+ years of relevant experience delivering ERP-enabled OTC transformations and CI initiatives Strong proficiency in ERP platforms (e.g., SAP, Oracle, Salesforce) & process-modelling tools Hands-on expertise translating business requirements into standardized ERP solutions Analytical mindset to identify inefficiencies, gaps, and develop effective, scalable solutions Curiosity about digitalization and automation trends (e.g., RPA, AI, AR self-service). Proven experience securing stakeholder buy-in and in change leadership. Excellent communication skills for crafting documentation, training, and leading workshops. Fluency in English is mandatory. Travel Required: No Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!