Branch Manager (Regular - M)

Primary ObjectiveManage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment productsStrategy and Planning Develop, implement and manage the branch sales and operations plan to achieve the branch targetSales Management Set, review and communicate sales targets to all levels of staff across the branch Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met Maintain awareness of competitor activity and industry best practices Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) Approve quality credits as per approving matrix Develop and maintain network of business contacts with Affluent/HNI and SME customersPeople Management Promote the core values of the Bank Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix To adequately train and develop branch staffCustomer Service Management Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank Resolve customers’ complaints and attend to requests in a timely mannerCompliance Ensure no adverse reports on the Branch audit findings Ensure compliance of olicies and procedures set by the Bank