Brazil Collections & Deductions Analyst (Trilingual ENG-POR)

Ready to shape the future of work?At Genpact, we don’t just adapt to change, we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.About the RoleInviting applications for the role of Collections & Deductions Analyst!This role is critical due to process in LATAM region (Brazil). The analyst handles overdue accounts, aiming to recover outstanding debts by negotiating payment plans and resolving billing issues. They review customer accounts, engage with clients to ensure timely payments, and strive to maintain positive relationships while meeting collection goals.Responsibilities•Contacting customers to recover outstanding debts or payments and support for the deductions received.•Negotiating payment plans, ensuring compliance with company and legal policies.•Persuading customers to pay amounts due.•Helping customers avail easy payment programs.• Review and understand the deductions support to determinate if it is Logistic or Commercial• Process backups support on the different systems.• Reconcile the accounts to clear the credits against the debits.• Meet with the stakeholders to resolve issues.Qualifications we seek in you!Minimum Qualifications / Skills• High school degree with a Medium Technician degree and / or university studies.• SAP knowledge• Microsoft knowledge• Portuguese level B2• English level B2Preferred Qualifications/ Skills• Proactive.• Responsible.• Good communication.• Good teamworkWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.