Brokerage Operations Manager - FazWaz

FazWaz is part of SEA Connect Group , which includes Lamudi, DotProperty, MyProperty, Trovit, and exclusive partnerships with Realtor.com and RealEstate.com.au across Southeast Asia. We operate one of the largest PropTech and online real estate ecosystems in the region , combining: High-traffic real estate portals Proven lead-generation engines Advanced CRM and transaction tools Fast-scaling brokerage operations across Thailand, Bali, the UAE, and the PhilippinesWith millions of monthly visitors, strong inbound demand, and industry-leading tools, we are building FazWaz Bali into one of the most disciplined, scalable brokerages in Southeast Asia. This role is a chance to join a high-performance, tech-enabled brokerage and build the operational foundation that helps the Bali team scale fast.About this role: We are hiring a highly organised, detail-oriented operations professional to support the General Manager and ensure daily operations run smoothly, efficiently, and with structure. This mid-level operations role drives the processes, reporting, and coordination that power our brokerage. It’s not an admin job and not a high-level strategy supervision position, it’s the operational engine that ensures everything runs seamlessly.Key responsibilities: Support the General Manager as the primary operations partnerEnsure smooth coordination between agents, listing team, HR Jakarta, finance, and support teamsMaintain onboarding steps, operational checklists, schedules, and SOP complianceBuild clear, simple SOPs and update them as the operation growsEnsure processes are followed and follow up when they are notIdentify inefficiencies and implement practical fixes that improve speed and clarityMaintain performance dashboards for leads, conversions, and agent KPIsPrepare weekly/monthly reports with clear insights and next stepsTrack bottlenecks and highlight risks earlyBuild and maintain Excel/Google Sheets trackers, templates, and dashboardsEnsure PopDeal (CRM) data and workflows remain clean and structuredTake operational and follow-up tasks from the GM and deliver them end-to-endEnsure tasks assigned to agents and cross-functional teams are completedMaintain operational discipline and strong follow-through across the officeWhat success look like (3-6 months)?Clear SOPs implemented across all departmentsStrong weekly reporting delivered consistentlyFaster, cleaner onboarding for new agentsReduced manual inconsistencies through better organisation and templatesHigher accountability and smoother daily operationsSignificant reduction of GM’s operational loadA more structured, predictable environment for agents and support teamsIs this you?Bachelor Degree in Psychology, Communication, Administration or related field5+ years in operations, business support, project coordination, or sales operationsStrong Excel/Google Sheets skillsExperience creating SOPs, workflows, trackers, and structured documentationVery organised and detail-oriented with strong follow-upGood verbal and written English commandComfortable working in a high-growth, fast-paced environmentExperience in real estate, brokerage operations, BPO, hospitality, or startup environmentsFamiliarity with CRM usage and basic process managementWhat you get with FazWaz:Being part of Southeast Asia’s leading PropTech ecosystemReal career progression: clear growth path into Senior Operations roles or Regional Ops rolesAttractive salary and benefit packagesWork within a powerful network including FazWaz, Lamudi, DotProperty, MyProperty, and TrovitShape the systems, processes, and reporting for one of the most active brokerages on the islandStrong support from regional teamsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.