Bulgarian Customer Service Representative

Role: Bulgarian Customer Service Representative)Location: Sofia, BulgariaEmployment Type: Full-TimeCategory: Customer ServiceAbout the RoleOne of our clients is looking for a Bulgarian Customer Service Representative to join their customer service team in Sofia. In this role, you will assist customers through multiple communication channels, helping resolve inquiries related to orders, menus, and partner services.You will work in an international environment supporting customers across different markets while ensuring a smooth and positive customer experience.Key ResponsibilitiesCommunicate with customers via email, chat, and phoneRespond to customer inquiries in a timely and professional mannerResolve order-related issues and provide clear solutionsUpdate and maintain information in internal systemsSupport customers and partners to ensure high satisfaction levelsCollaborate with team members to maintain service qualityMaintain accurate documentation of customer interactionsIdeal QualificationsFluent Bulgarian and good command of EnglishStrong written and verbal communication skillsGood computer and multitasking skillsHigh attention to detailAbility to work in a team-oriented environmentAdaptable and comfortable in a fast-paced workplaceAbility to work shift schedules including weekends and holidaysPrevious customer service experience is a plus but not requiredWork ScheduleShift-based role between 09:00 AM – 02:00 AMMonday to Sunday rotation4-hour or 8-hour shift options availableCompensation & BenefitsCompetitive salary25 days paid vacationFully paid training programHybrid work model (2 days office / 3 days remote)Flexible shift schedulesTaxi vouchers for late shiftsPremium private health insuranceEmployee referral bonus programEmployee wellness and assistance programsSubsidized fitness cards (Multisport/Coolfit)Team events and workplace engagement activitiesMore About the OpportunityThis role offers the chance to work in a fast-growing international environment while building valuable customer service experience. Employees are encouraged to develop professionally and contribute to a collaborative and inclusive workplace culture.Apply Now!