Business Analyst - Digital - 24 month contract

EnergyAustralia is currently building out multiple squads to ensure successful delivery of the Customer Department Transformation program. The backbone of this program is a new core billing system implementation which will usher in a modern way of working within the department, allowing for continued value for our customers.The Opportunity – 24 Month Fixed Term ContractWe are seeking an experienced Business Analyst who will support solution design and technical alignment for system integrations within our Customer Transformation Program - a strategic initiative focused on modernizing core customer platforms, enhancing digital channels, and streamlining business processes. Responsibilities include:Lead the analysis and documentation of business requirements, user stories, and process flows related to system integrations and data exchanges.Collaborate with cross-functional teams — including architects, developers, testers, and business stakeholders — to ensure integration solutions meet business needs and technical standards.Map and document data flows between core platforms, identifying dependencies, gaps, and opportunities for optimisation.Facilitate workshops and discovery sessions to gather requirements and validate integration designs and interface specifications.Support testing and validation of integrated systems by defining acceptance criteria, reviewing test cases, and assisting with defect triage.Provide clear traceability between business requirements, integration designs, and delivered outcomes, ensuring alignment with the broader Customer Transformation roadmap.What We Are Looking ForTertiary qualifications in Business, Information Systems, or a related field; relevant certifications (e.g., CBAP, PMI-PBA) highly regardedDeep experience with digital channels & core Customer platformsDemonstrated ability to translate complex business and system requirements into clear documentation for technical and non-technical stakeholdersProven experience as a Business Analyst on system integrations (API, Data flows, cloud environments etc)Experience in agile and/or hybrid delivery environments, with strong facilitation and requirements management skillsExcellent communication and stakeholder engagement skills, with confidence in presenting to senior leadership and governance forumsExperience with major corporate transformations (desirable)Experience within Utilities/Energy industry (desirable)How To ApplyIf you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application.Why UsAt EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:Hybrid working environment, that promotes flexibilityExcellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross stationOnsite Tech BarWe’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.