Business Analyst

We are looking for an experienced Business Analyst to join our Technology practice who can develop and cultivate long-term client relationships, become a key contributor within multidisciplinary cross-functional project teams, embrace diversity and inclusion, and is a creative problem solver with a passion for transforming enterprise organisations.The individual will have ownership of the support and maintenance of existing applications as well as experience of working on digital transformation and strategic change projects, assuming responsibility for the successful planning, execution and solution delivery for our public service clients.Responsibilities include:Drive out requirements for, and support delivery of, multiple software solutions across enterprise-wide systems within our clientsFacilitate meetings with business and application owners to understand problems, define functional requirements and workshop potential solutionsPerform analysis of existing processes, systems and data, and present comprehensive findings that would support business cases for changeMap user experience through leveraging tools such as personas and customer journeys, including illustration of As-Is and To-Be solutionsDocument clear functional and non-functional requirements and co-ordinate stakeholder review and approvalDevelop a deep understanding of the business context and domain in which our stakeholders operateBuild and maintain strong relationships with stakeholders and serve as a subject matter expertSupport the Business in planning and designing strategic solutions that encourage best practice and instil sustainable long-term valueCollaborate closely with business users and development teams to ensure quality and timely deliverablesComplete a cost/benefit analysis and capture a summary of expected vs actual benefits realised from a project deliverySupport ongoing application maintenance and continuous improvement.Qualifications, Skills and Experience: Bachelor’s degree, preferably in a technology or business-related fieldBCS Business Analysis Certification or equivalentAt least 4 years’ IT background, including experience in software delivery, with 2 years’ experience in business analysisAbility to nurture lasting relationships with clients and to manage stakeholder expectationsPersonal and professional attributes required to influence stakeholders in a constructive way and coach them through changeProven success in contributing to a team-oriented environmentAn experienced storyteller with effective verbal and written communication skills, and ability to communicate to a non-technical audienceHighly experienced in conducting functional requirements workshops, documenting requirements and driving decision makingProviding guidance and support to QA/Test teams – any test experience would be a bonusRisk management and escalationProficient in adoption of Agile delivery methodsCompetent in estimating effort/duration on assessment of functional business requirementsDemonstratable problem solving skills and proficiency in Problem and Incident Management processes & proceduresProven ability to manage deliverables from inception through design to end-state supportThe following factors are also desirable:Knowledge of, and passion for, business and technology trends such as GenAI, Cloud, Microservices/APIs, Internet of ThingsExperienced in managing requirements for technology and digital transformation projectsExposure to working within the public sector industry Proven knowledge of Application Lifecycle Management and Project Management toolsExperienced in working with both Waterfall and Agile methodologiesBABOK / Agile / Jira certifications would be a bonusFamiliarity operating within a custom application development (e.g. Java)