Business Analyst

Company – Our client is a North American leader in government technology solutions, supporting municipalities and agencies with modern, efficient, and secure digital services. With a strong focus on innovation and public sector impact, they operate across multiple verticals and are known for their stability, mission-driven culture, and growth across North America.Job Title – Business AnalystLocation – Edmonton, Canada (Fully onsite)Role Type – Direct Hire (Full-time)Must Have Skills:Must be a Canadian or United States citizen1–2 years of experience as a Business AnalystExperience with SQLExperience with a ticketing system (ideally Jira)Strong communication, customer service, organizational, and documentation skillsResponsibilities and Job Details:Collaborate with cross-functional teams in a customer-facing environmentWork onsite at the Edmonton office from 6:00 AM to 3:00 PM MSTUse SQL and Jira (or similar ticketing systems) to manage and track business requirements and tasksParticipate in projects within the “Codes and Records” vertical, involving sensitive government-related dataAnalyze business needs and convert them into functional requirements and specificationsSupport internal stakeholders by creating documentation and process improvementsMaintain excellent customer service standards while supporting software and service deliveryCoordinate with internal developers and QA to ensure requirement fulfillmentOpen to candidates willing to relocate at their own expenseNice to have: experience in SaaS environments or within the government/public sector