Business Analyst (GenAI)

Job DescriptionResearch and Trend Analysis:Stay updated on the latest developments in Generative AI and relevant IT technologies.Identify and evaluate opportunities to apply Generative AI to enhance banking operations, improve customer experience, and optimize processesBusiness Requirements Analysis:Collaborate with stakeholders across business units and IT to gather, clarify, and validate requirements.Analyze existing business processes, identify inefficiencies, and propose AI-driven optimization solutions.Provide consultation to ensure business requirements are aligned with strategic objectivesSolution Proposal and Use Case Design:Recommend AI-related technology solutions and enhancements to meet business needs.Define and prioritize Generative AI use cases in collaboration with cross-functional teams.Ensure proposed solutions align with the bank’s digital transformation strategyDocumentation and Communication:Develop and maintain Business Requirement Documents (BRD), process flows, and user stories.Present solution designs, implementation progress, and test results to both technical and non-technical stakeholders.Maintain updated documentation of business rules, dashboards, and operational guidelineImplementation Support:Translate approved business requirements into detailed functional and technical specifications.Support solution design, configuration, and integration into the AI platform.Coordinate with development, operations, and product teams for smooth deployment in test, pilot, and production environments.Provide Level 3 functional support for complex AI-related incidentsTesting and Evaluation:Develop and review test plans for Generative AI features and related business functions.Evaluate AI model performance for accuracy, compliance, and operational readiness.Recommend and implement adjustments to improve solution quality and model responsesTechnical Documentation and StandardsMaintain detailed functional specifications, system design documents, and integration guides.Ensure all system documentation adheres to the bank’s architecture, security, and compliance standards.QualificationsBachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, Data Science, or related field.Equivalent professional experience in system analysis and AI-related projects may be considered.Minimum 3 years of experience in IT business analysis or system analysis, preferably in the banking or financial services industry.At least 1 years of experience working with AI or Generative AI projects, including defining use cases and collaborating with technical teams.Demonstrated experience in translating complex business requirements into functional and technical specifications.Proven track record in delivering projects involving process optimization, technology adoption, and cross-functional collaboration.BenefitsAttractive compensation package with competitive salary and performance-based bonuses (equivalent to 16–18 months of salary).Holiday and Tet bonuses in accordance with the Bank’s policy from time to time.Preferential loan programs for employees, following VPBank’s internal policies.Attractive annual leave policy based on job level.Full compulsory insurance per labor law, plus VPBank Care health insurance for employees depending on grade and tenure.Opportunities to join various training courses aligned with the competency framework for each position.Working hours: Monday to Friday, and 2–3 Saturday mornings per month.Dynamic and friendly working environment with plenty of opportunities for learning, development, and engagement in exciting cultural and team-building activities (sports competitions, talent shows, etc.).