Business Analyst: IT

Structural InformationJob number: 10006360Job title: Business Analyst: ITJob grade: S6Group/ BU: GenericDivision: GenericSpan of control: 0Reports to: ManagementREM Functional Area: ITCore DescriptionAnalyze the business requirements and translate it into the needs of the business in order to ensure operational execution under the guidance of business architecture. Provides input into the business process design. Document concrete requirements specifications for all ITS projects. The specifications produced will describe how the solution integrates with both the business processes and products, and the existing IT infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used. Analyze the business requirements and translate it into the needs of the business in order to ensure operational execution under the guidance of business architecture. Provides input into the business process design. Document concrete requirements specifications for all ITS projects. The specifications produced will describe how the solution integrates with both the business processes and products, and the existing IT infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used.Job ResponsibilitiesCompiled Business Requirements SpecificationsIdentify business requirements based on current and future business initiatives, direction and goals within current and future systemInitiate changes within the system, according to the business requirements, ensuring the understanding and the input from business throughout the process prior to initiating the change request processAssess the impact of changes, capture, analyze and document the requirement and then support the communication, testing and delivery of those requirements with the relevant partiesEnsure the use of delivered functionality and understanding the shortfalls within the system and establishing workarounds where possibleSupport business during the change request process as to ensure the documentation and process is followed within the Telkom guidelines and policiesAssist business, if needed, to explain or present the change at the ICCFEnsure that designs are within the best interest of the Client, Telkom, business and IT and that the change receives the required importance within the release scheduleEnsure the design documents clearly stipulate the requirements as per the request by businessEvaluate Functional Specifications according to the Telkom specificationReview functional specifications delivered by other Business Units within the TelkomReview the functional specification and ensure the change receives the required importance within the release schedule as stipulated by businessAttend vendor scoping/ functional design sessions to: Provide business requirement input, to influence system designs and to identify business clarification itemsManage business clarification logsSet up sessions with business to discuss clarification itemsConduct sessions with business to discuss clarification items raised by vendors as requiredCommunicate decisions taken by businessVerify impact of system designs on business requirementsQA review and sign-off business requirements and rules defined by vendorsPerformed As-Is AnalysisCompile a view of the current processes (as relevant to the scope of the project), and the functional requirements that currently exist within the identified processesDescribe all the processes and systems impacted by the initiativeProvide a baseline for gathering new requirementsHighlights problem areas and quick winsPerformed CommunicationFacilitation sessions to conduct group meetings in order to gather requirements and rulesFacilitate and bring a group to consensus on joint requirementsConduct informal and formal requirements reviewsInterview business area experts asking detailed questionsPresent information to the business and technical audiences in a manner that is most appropriate for their understandingRun effective meetings, compile agendas and minutesConduct formal and informal presentationsWrite clear emails, memos, and status reportsConduct a comprehensive requirements reviewWrite review summariesKnowledge transfer to other Business AnalystsCore CompetenciesFUNCTIONAL KNOWLEDGETelkom Strategy; IT Infrastructure; Technical Equipment; Solution Processes; Business Management; IT StrategyFunctional SkillsInterviewing & Listening; Facilitation; Observational; Analytical; Writing; Organizational & Time Management; Teamwork; Relationship-building; Negotiating; Modelling; Requirements Management; Change Management; Reporting; Problem SolvingATTITUDES/ LEADERSHIP COMPETENCIESPerformance Driven; Proactive; Business Orientated; Decisive; Dynamic; Customer Focus; Ability to see the "big picture"; Ability to work at a detailed level; Adaptability; Creativity; Diplomacy; Empathy; Inquisitiveness; Leadership; Mentoring ability; Objectivity; Quick Learner; Self-motivation; Team Orientation; TrustworthinessCertificationsEducationRelevant Degree/Diploma (NQF 6) Experience2 Years relevant experience Additional InformationJob Responsibilities (continued):Assisted Other Functional GroupsAssist to develop training manualsAssist with road-shows to sensitize end usersAssist testing team to identify test casesAssist testing team to compile test casesAssist in the training of the Testers to understand the functionality across FAB, the system integration and message flows between the systemsAssist with the conducting of testing scenariosDefect Analysis during the testing processAssist in the training of the Trainers to understand the functionality across FAB, the system integration and message flows between the systemsAssist Training facilitators to train end-users on new business processesAssist Implementation team during roll-outDefect Analysis during the implementation processEnd-user support and over-the-shoulder trainingResolving end user related problemsSupport Business Support to understand the solutionSpecial RequirementsPhysical RequirementsKey Stakeholders