Business Analyst

Join our team as a Business Analyst!Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.How You Will Make an Impact:Lead end-to-end business analysis for retail banking initiatives, including system upgrades, regulatory changes, and process improvementsDefine, document, and manage business and functional requirements, collaborating with stakeholders across business and ITCreate and maintain user stories, specifications, and dashboards to support project delivery and performance trackingAnalyze data, identify root causes, and deliver insights to improve customer experience, operational efficiency, and profitabilitySupport incident resolution, change management, UAT activities, and ensure compliance with internal policies and regulationsPromote risk awareness, contribute to risk assessments and audits, and support business continuity planningContinuously identify opportunities for process and solution optimizationWhat Makes You a Great Fit:3 years of experience in business analysis, including requirement gathering, documentation, and stakeholder collaborationStrong analytical skills with the ability to interpret data, identify root causes, and deliver actionable insightsFamiliarity with retail banking systems, products, and regulatory environments, especially within the Baltic regionProficiency in tools such as JIRA, Confluence, and dashboard/reporting platformsAbility to manage end-to-end project activities including UAT, change management, and incident resolutionUnderstanding of risk management principles and experience supporting audits and compliance processesExcellent communication skills to bridge business and technical teams and present complex information clearlyExperience working in agile environments, with a strong grasp of agile principles, ceremonies, and collaboration practicesA proactive mindset with a focus on continuous improvement and process optimizationFluent English is required in spoken and written communication due to working on the Pan-Baltic level Why You Will Love Working Here:Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having funCulture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never boredMore vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or moreVolunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposesPaid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every yearHealth benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note neededWellbeing. Access to tools and resources that help you feel good and be productive at work and in lifeProfessional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etcSpecial Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by LuminorGross salary. 3,000 - 4,500 EUR/month, which is to be determined depending on your level of experience and competenciesThe application deadline is the 20th of December. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.