Business Analyst

Welcome to New Black! We’re on the hunt for a Business Analyst who’s more than just a requirements writer, someone who thrives in tech-driven environments and knows how to connect the dots between data, customer needs, and product impact.In this role, you’ll be the analytical backbone of the Product Circle, turning insights into improvements and ideas into tangible results. You’ll work closely with cross-functional teams to define, validate, and deliver features that make our platform, and our clients, even stronger.About New BlackWe are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, EVA, which empowers brands and retailers to adapt to change.EVA improves customer experiences by providing flexible infrastructure and seamless digital solutions for leading brands and retailers such as Rituals, Dyson, G-Star, Intersport, AFC Ajax, Kiko Milano, and many more.Our PhilosophyNew Black, is a company like no other. That is a promise.NEW BLACK believes work is more than compensation; we embrace holacracy to foster collaboration, aligning as a team without rigid reporting lines for agility and responsiveness.NEW BLACK is dedicated to hard work and continuous improvement, viewing success as a shared responsibility and striving for excellence.NEW BLACK is more than a software company; we are a next-generation platform transforming (e)commerce, filled with passionate people who love what we do.NEW BLACK is ambitious; we are profitable and fully bootstrapped (no investors, no debts), granting us the freedom to shape our company as we see fit.NEW BLACK wholly owns its intellectual property, enabling us to make independent decisions about our products and innovate with the latest technology.NEW BLACK has formed strategic partnerships with top global brands like Apple, Microsoft, Adyen, and Deloitte, creating an ecosystem for global expansion and sustainable success.About your role You’re the link between our business vision and our technical reality. As a Business Analyst at New Black, you help shape EVA by diving deep into data, customer needs, and process details, then turn them into clear, actionable solutions for our teams. You don’t just analyze; you connect, translate, and improve, every step of the way.What You'll Do:Turn insights into action: Analyze product performance, data, and test results to identify opportunities for improvement and translate them into clear, structured tickets.Shape the product vision: Collect and refine customer and stakeholder requests, define acceptance criteria, and align priorities together with the Product Owner.Visualize and validate ideas: Create or request concept designs, validate them with stakeholders, and ensure alignment before development starts.Be the team’s connector: Act as the go-to person for developers, testers, documentation writers, and the product owner, helping to remove blockers and clarify requirements.Safeguard quality: Collaborate across teams to make sure every release delivers on functionality, usability, and business value.Continuously improve: Use data and feedback to iterate on both the product and our internal processes.What are we looking for?Proven experience as a Business Analyst, Product Owner, or in a similar analytical/product-facing role.Solid understanding of Agile practices and project management principles.Technical affinity, you’re comfortable discussing APIs, integrations, and system logic.Affinity with retail and commerce, ideally with experience in an omnichannel environmentFamiliarity with tools like Jira, Confluence, and data analysis platforms (nice to have).Excellent analytical and writing skills, you know how to turn complexity into clarity.A sharp eye for detail combined with a practical mindset.Strong communication and collaboration skills, you enjoy being the bridge between business and tech.Fluency in English, both written and spoken.What we offerA company like no other; New Black really takes care of you. We hire with the intention to keep you!To be your own boss, for we don’t have a hierarchy but implemented a holacratic way of working. Everyone is equal.State of the art equipment for your home office (AirPods, Macbook etc.), and many amazing perks which will reflect your effort and input.Determine your own working hours and days. Determine your own off-time and working location.When you come to the office – the travel is on us!Our own chef who prepares amazing lunches for you in the office.To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.