Business Analyst

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!Reporting to the Manager, Wireless Reverse Logistics, the Business Analyst will focus on the activities to support the wireless returns process for Rogers. This position supports handling of return requests, work orders for refurbishment, inventory reconciliation and exception management.Key ResponsibilitiesTimely processing of return requests from Dealers and Retailers, ensuring every request is completed within SLA.Create and manage work orders for refurb kitting, track progress to meet operational timelines.Generate weekly return forecasts to support warehouse resource planning and operational efficiency.Monitor inventory aging and coordinate with warehouse to perform system reconciliation and corrections. Resolve daily exceptions related to returns and refurbishment processes in a timely manner.Provide backup for other reverse logistics activities within the team.RequirementsBachelor’s degree in Supply Chain Management, Logistics or a related field.3 - 5 years of experience in supply chain or inventory management.Proficient in data analysis and reporting tools such as Excel, Tableau, Power BI, or similar platforms.Knowledge of advanced data query tools (SQL, Access) required SkillsStrong analytical and problem-solving skills.Knowledge of inventory management, return policies, and best practices in the reverse logistics field.Ability to lead cross-functional teams to resolve exceptions. To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. Schedule Full timeShift No SelectionLength of Contract Not Applicable (Regular Position)Work Location 1 Mount Pleasant (083), Toronto, ONTravel Requirements NoneBackground Check(s) Required Criminal Record and Credit CheckPosting Category/Function Supply Chain / Logistics & InventoryRequisition ID 324344To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.Posting Notes Corporate